 Windows multi-point server, lower your public access PC lab costs. So I'm happy to be here with you today, and we have some wonderful presenters with us. We have Jim Lynch who is the Director of Green Tech here at TechSoup Global. And we also have some folks from the Lacaner Regional Library. So Joy Neal and Lane Fernando will be sharing with us how they used Windows multi-point server at their library. We do have quite a few librarians on the call today, so that's great to share. And then we're also lucky to have Charles with us from Interconnection.org who will be sharing his knowledge as well about Windows multi-point server. And he runs a really successful refurbishing company. I guess that's my theory. This is Jim Lynch from TechSoup here in San Francisco. And I'd like to welcome everybody. Essentially this webinar is going to describe what this thing is, Windows multi-point server. The advantages for mainly public access computing where people can come to a place and just do whatever they need to do on the Internet. It's also a great thing for training. It's also a green technology because it saves a lot of money and it saves a lot of energy and also hardware. And then of course I'm going to talk a little bit about some of the case studies we did over the fall. And Lacaner Library was one of those in which we essentially sent Joy and Lane a box full of stuff and asked them to struggle through it all by themselves to see how it worked. And then we're going to have a final page of resources we're going to have on the slide. And by the way, you'll get all these slides so you don't have to try to copy down everything. All right, so without further ado I'd like to introduce Mr. Charles Brennick who runs a place called InterConnection. That's a nonprofit refurbishment place in Seattle. InterConnection is a very interesting place in that it places lots and lots of PCs, good refurbished computers all over the world and especially in developing countries and especially in Latin America. Multi-Point Server was actually developed in India about several years ago for the purposes of that education. What they needed to do was to have a very lightweight kind of software system that would create a very easy to develop and easy to configure computer lab for schools. And so it's a fearful symmetry that we have Charles with us today who is quite expert in this. So Charles, why don't you take it away on the next slide? All right, thanks. So yeah, my name is Charles Brennick, Director of InterConnection. And we've been working with TechSoup on this Multi-Point project for almost a year now. So we've done several pilot projects basically figuring out how hard it is to set it up, who can benefit from this product, and what kind of support requirements will be needed for it. But basically Multi-Point is a software, it's a server-based software operating system that allows multiple people to use one computer. So essentially from 2 up to 20 people can use just one computer. And so it's a way of virtualizing the desktop on monitors or clients attached to the server. So I'll talk about this, but it's a way for libraries, nonprofits to really reduce their hardware costs as well as energy and other resources costs. So people who can benefit primarily from this product are schools and education environments. As Jim mentioned, the product was developed primarily for schools, especially those in developing countries or places where there's a lot of limited access to technology, as well as libraries. Libraries are great because obviously it's an environment where there's a need for multiple people to use computers, a lot of shared computing needs. Telecenters, internet cafes, the same sort of scenario where multiple people are using workstations and computers, and as well as NGOs and charities. Other environments like small businesses or call centers are also places where this product is very useful. Some advantages of Multi-Point, first it's a relatively easy product to set up and maintain. Essentially it's just like any other computer. You know, you start it up, you plug in the different devices and away it goes. We'll talk about in the pilot cases how long it took to set up, usually no more than an hour. It saves energy. As I mentioned, it's one device. It's one computer that multiple people can share. So instead of each individual person using their own computer, they're sharing one computer so that obviously means less energy consumption. It also is a way to repurpose old computers. You can use old laptops, for example, as devices that connect to the Multi-Point server. You can also use old monitor screens, old CRT type screens, or old hardware can be used as the workstations that connect to the server. Last night we tested out an old Pentium 4 laptop as the client devices. It was installed with Windows XP, Service Pack 3, and we launched a program that's already in Service Pack called MSTSC, and then it connected to Windows Multi-Point without any problems. So the software, all that stuff to connect to Multi-Point is already on Windows XP, or Windows 7, or even Windows 8, and it just works. Probably the most cool feature of Multi-Point is this thing called desktop orchestration. Here's an example, but basically it allows the administrator to essentially see and control what the other people are doing on their computers. Say for example, you're in a classroom environment. The teacher would obviously be the administrator. Each student would have a workstation connected to the Multi-Point server. The teacher can see what the students are doing on their computers, so obviously if they're playing with Facebook or whatever, she can see that. She can also launch programs for the students from her admin station. She can close programs. She can block certain websites. So for example, they can only go to the school website or whatever. She can launch websites, and there's just a whole host of things that the teacher can do remotely. And like I said, that makes it a fantastic tool for schools as well as libraries. So for the library scenario, the admin could set it up so that the person using the device can only go to one website, or it can only go to the website that has the catalog system for the library. And you can set it up in this kiosk mode where essentially the users can access nothing but the browser so they can't get into any control settings or anything like that. So a lot of admin features to it. Other advantages, like I said, it's fairly easy to set up. It just takes an hour or two. It runs any software that has been developed for Windows Server 2011 will run on it, and a lot of other software. So like Office will run on it. 32-bit applications as well as 64-bit. It prefers 64-bit. And to see is electricity and hardware costs. So generally the figure is it will save 60% on your hardware costs as well as 80% less environmental impact. And here's a little graph that shows sort of the environmental benefits. So if there's five people using five individual computers compared to a five-seat multi-point setup, you'll see that there's a huge savings. I mean this is just comparing how much electricity five computers will use compared to a five-seat multi-point system, how much resources it will take to build five computers compared to one multi-point system, and just kind of down the list. So you can see the advantages. Not only is it great for saving energy, it has that desktop orchestration feature, but it's also good for the environment. And so there's different ways that people can connect to a multi-point server. So essentially, like I said, each workstation has a virtualized Windows 7 environment, but you have to obviously connect to the server to do that. And so one way is you can use these USB stations. I have pictures that show you what they look like. You can connect directly to the video cards. So you can set up a desktop that has a two-port video card, or use two video cards, and you can have four-port video cards. So each one of those ports would go to a monitor, and each one of those monitors would be its own workstation. So if you have a four-port video card, you could have four workstations. And those are ways that you can essentially directly connect to the server. Now you can also use what's called Thin Clients, and those can connect via a network. You'll need a switch to make that work. But you can use, like I mentioned, old computers, old laptops if you're using that scenario, which is like the Thin Clients scenario, and also use what are Thin Clients. And I'll show you what those look like. So here's the various devices that — Kami Charles, we did have a question in the chat that was asking about how multi-point server is different from Thin Clients. It is Thin Clients. So essentially you do use Thin Clients to connect to multi-point servers. So there's other software out there that's really similar to multi-point. So like I'm showing the different devices, there's a product called End Computing. They too develop a product that virtualizes the desktop. There's an open source product called UserFull that product too virtualizes the desktop so you can use Thin Clients. But it is Thin Clients. You need a software to be able to run Thin Clients. So here's the various Thin Clients that can be used for it. There's loads of them out there. WICE is made by Dell. End Computing is its own company. And there's also the multiple-ported video cards, old laptops, all those sorts of products. For our Thin Clients, we prefer End Computing just because they're a little more ahead of the game. So what they do is just End Computing. There is this virtual computing stuff. Multi-point 2012 has got a neat feature where essentially you could bring your own device. We call it BYOD. So that allows the system to work on essentially any device. So you can use iPads, Android tablets, old laptops, all that stuff. They install a client software which then connects to the server. So pretty much any device will connect to the multiple-point server. This is sort of an overview of the kind of minimum hardware requirements. So for those who are looking at providing this product, or selling multiple-point servers, it needs a minimum of a Core 2 Duo hard desktop and 2 gigs of RAM. Because multiple people are sharing one computer, generally it needs a faster computer. So like an i5 or iSim a processor is ideal with lots of RAM. So TechSoup offers the product. There's a standard edition. I think you're going to add a little bit about this. Oh yeah, sounds like I'm up. This is what we offer in TechSoup. This is the donation on this. It's important for you to know that we have the latest version of multiple-point server. It's 2012. It just actually just came out just over the holidays. So it's very, very current. There's only a single difference I think between a premium version and the standard version, and that's the number of users. And the admin fee for the premium one is about double the admin fee for the small one, or the standard one. And it has a relatively few number of languages that it's available in. However, it really works well because we have one lab that actually had it running in both English and Chinese. One student could be running Chinese and one person on the lab could be running English. So it's a pretty great thing in that regard. I was surprised how easy that was. To add different languages, it's just a matter of downloading the language packs which are free. So for example, with that Chinese installation, the user, they just downloaded the Chinese language server pack. It was a pretty easy setup. One additional thing here is the admin fee from TechSoup Global and which are most nonprofits and libraries are eligible for. Refurbishers for whatever reason aren't eligible to get it from TechSoup, but there is another program that Charles will talk about that has it for refurbishers. And as I mentioned, the standard version is $20 and the multi-point server premium version is $49. This is the usual 5% or 4% of market value is the admin fee for that. One of the more complex things about multi-point server is that it is the same kind of licensing as Windows Server itself so that each client, in order to make it work, each client needs its own license as well. And the client licenses are $8 each. So if you had 10 client licenses that you needed, that would be an additional $80 on top of the say $20 for the multi-point server standard. So very affordable. And one thing that I found that was kind of amazing about it is that non-technical people can actually set it up pretty easily. So that's a very useful thing. We do have some questions coming in. One person asked about adding more users. Can you tell us a little bit about how you would do that? Charles, you want to take that? Well, it's pretty simple. So with multi-point there is a really basic control panel. And that launches when you start up the computer. And there's just a feature and it says add users. So you just click on that and you don't add the person's name or the user name and you can enter a password or not. So that's pretty simple. Okay, great. Another question, can all of this be connected wirelessly? And if so, what equipment is needed for that? So you can. There are wireless thin clients. You know, Weiss makes them, I think End Computing makes them too. But essentially it's just a wireless thin client. And that would connect to a wireless, what do you call it, a bridge? And a person could be anywhere to use that device. Also this, if your library has an existing network, so the library is already networked and this is what we did for the Burlington Library. Essentially you would just put the multi-point server in your server room and then any thin client that then is attached to your, or connects to the existing server or network would work. So it could be anywhere within the library or building. Okay, great. And another question, can you give an idea of a recommended as opposed to a minimum hardware platform for renting multi-point server premium with 20 workstations? I7, so if you need like 20 users, I would get like an I7 processor with, I don't know, as much memory as you can put in it. Like I said, everybody is sharing that computer and it can get very, it could stretch it. You could put a lot of requirements on it if it's a lot of users. One thing, multi-point is not extremely good at is like the flash websites or like flash video. That flash uses a lot of memory. And so it's like multiple people are looking at videos at the same time. And they are all using flash, it will really bog down the system. It will make the videos choppy. So that's something to think about. We have a great number of questions in and I wanted to address one that came in which was about deep freeze. It actually works with deep freeze. We have one library actually running deep freeze. It took a little bit of fiddling to figure out how to make it work. And then the PC reservation system. Now that's one area that we're still looking into and we're basically in touch with the people at Microsoft about that particular app or that class of applications for libraries. Those applications basically meet your time for each station and also they do printing to a specific printer which is usually coin operated. So we're working on finding out the fix for that. It looks like there is one but we're still working on finding out what that is. Okay, great. Thank you. That's helpful. And one question about are these one-time licenses? Going back to the licensing, I'm not sure. What do you mean one-time? Yeah, I'm not quite sure. You can use them forever. I mean it's just a software license. So once you buy it, it's forever. Do you mean transferring them? Yeah, I'm not quite sure. Can I be transferred to somebody else or something? Maybe. Roger, if you can clarify that in the chat, let us know if that answered your question or not. And let's see. And someone was going back to the question about adding more users. So can you go beyond 20 people if you obtain the premium package? I think you have to set up, Charles, correct me. I think you have to set up another multi-point system set up if you're going beyond 20. I think that's the limit. If you're going over 20, you'd have to set up another server. So these servers can be joined. So you could have four or five servers but still have one admin who would be able to see all of the users from her admin panel. So that's what I'll talk about with the refurbishing licensing. That's limited. Well, it's not limited, but you only get five cows with it. But you could buy five systems. So Microsoft has a program called the Registered Refurbisher Program where organizations like mine and others who do a lot of computer refurbishing can get discounted licensing for used equipment. And they just came out, or they just started offering multi-point licensing through this program. It's multi-point 2011, not 2012, but it's still a really good deal. You can see here's the cost breakdown where if you just go to the Microsoft Store you've got to pay a lot of money for this product, $769 for premium. And then there's academic licensing, and then there's charitable licensing which Jim talked about. But through the Registered Refurbisher Program I can buy premium license with five cows for $30. And so that's like $6 a station. And so it makes it really, really economical. If you go beyond those five seats you can do it, but you have to pay kind of the standard price per seat. Or what you could do is you could just go ahead and get another five-seat license pack and then just join those two systems. And if you're using like a Core 2 or older machine, that's probably the way to go rather than adding more than five users to an older machine because like I said, it will just bog things down a bit. Charles, the next slide is yours as well. Okay. And this is getting back to 2012. So it has this new function that allows users to see what other users are doing. So in 2011 only the administrator could essentially have control or see what the users are doing. But in 2012 users, so students however can essentially look at each other's work, or share work, or share files between each other. It has this protection software. So beforehand there was questions about deep freeze. I understand deep freeze does work on multiple point, but it's not the greatest product for it. There's another product called Rollback. I think it's Rollback RX. And that actually has software built specifically for multi-point. So Rollback software is software where you install it and let's say people are using multi-point and then somebody comes along and installs a virus or messes up the settings or something like that. With this Rollback software what it will do is at the end of the day is it will roll things back. It will basically take the operating system or delete everything that's on the operating system and bring it back to the starting point of where it started when you first did the install. So in shared environments, in libraries, in schools you really need that sort of software. Otherwise, especially a lot of people are sharing computers, you need this sort of software to keep people from messing up the settings or getting viruses on the system. And 2012 comes with that built-in so you don't need to buy third-party software. And the third-party software can get pretty expensive, so this is a really good deal. And then also has that better device compatibility which I mentioned where other devices like tablets and that sort of thing can be used as your clients to connect to a multi-point server. And it's case studies. Should we field some questions here because this is such a lively bunch. We have wonderful questions coming in. Yeah, I think that would be great. So we have one question, will multi-point server run in a virtual Windows server? I don't know, virtual Windows server. Yeah, I don't know. We'd have to get back. I don't know how the interaction is with virtual Windows server. Okay, we'll definitely mark that as a follow-up question then. Yeah, if someone can speak to that, that would be terrific on the chat. Okay. Someone asked about, is there a maintenance renewal cost? No. Okay. And how about tech support? What tech support is provided? Well, the Microsoft product, so I mean there would just be whatever tech support or whatever comes with them. The plan is to offer this product through TechSoup. And TechSoup, you'll be able to buy essentially complete packages through TechSoup and interconnection will be offering tech support as well as TechSoup. So if you're buying it off the shelf, you can only turn to Microsoft for your tech support. But in the future, there will be ways to get tech support. Let me say a little bit more about that. This product as a donation from TechSoup comes with software assurance. And so that actually does come with free phone tech support from Microsoft. At the end of the deck, I've also included an online forum where people can ask questions. Anybody can actually go on there, and it's a TechNet forum from Microsoft where you can ask questions and get answers the same day. So there is a bit of tech support on that. We'll include links to that in our follow-up email too so people can find out more about that. Another question about recommended minimum requirements for servers and clients. Minimum hardware requirement for the server? Yeah, for the servers and clients, they said. So the minimum hardware requirement for the server, the server would be a Core 2 or above, and that's sort of the bare bones, right? The clients, there's really no minimum hardware requirements. I mean, clients themselves are pretty basic. There's no hard drive in them. There's not a lot to them. And so if it's a network client, you pretty much select anything. Let me answer that. One thing that we're doing is we're going to put up, in a day or two, we're going to put up a resource page for Windows multi-point server. And on there we're going to have a full article that talks about the different client devices you can use on this, and there are many, as Charles mentioned. Charles actually had to go through some different ones to find out which worked best. So that is an area of, I think, concern for this. And I think what he found was a thing called a Plug-Able. And the end computing clients worked very well for us in the installation, but he had to kind of suss that out a little bit. So we're going to make that easier for people by putting up an article on our resource page. Unfortunately, I don't have a web address for that just yet. It's just coming in tomorrow, I think. Sorry about that. We can't have a question about how the monitors and how the mice plug in to Windows multi-point. Charles, you want to say a little about that? So it depends on your connecting to the server box. So if you're connecting via a thin client, the thin clients have USB ports. So that's pretty easy. You just plug it into USB ports. If you're doing a direct connect, which means plugging the monitor in. So direct connect is like when you have that dual port video card. So say you have a box and it has two video ports. Each video port would go to a monitor, and then what you would need would be a USB hub. And so you would need a USB hub for each station. So let's say you're building a two-person station because you have two monitors. You need two USB hubs. Each one of those hubs would be connected to a USB port in the computer. And in each one of those hubs you would connect your keyboard and mouse to. And a lot of the hubs will have speaker jacks and that sort of a thing. But you don't connect the keyboard in a two-person or a two-station environment. You would not connect a keyboard, two keyboards directly to the computer box. You need to connect those keyboards to a USB hub that is then connected to the USB port. If you connect the keyboards directly to the computer box, it won't work. It won't know what to do. So you have to get these USB hubs and those things are cheap. Those are like $5. You can get them from Plugable or anywhere. They're really easy stuff. There's a lot of them out there. So this is Jim again. I just wanted to say that we actually will post on that resource page kind of in-depth descriptions of all the different places where these things were installed. And actually one place had a Direct Connect kind of setup and they did it themselves. It's a place called, I forgot to say why it's tech. It's a place where you can connect to. Because we use USB, what's called USB VGA hubs. So you can also buy devices that are not really thin clients because they're not network based. But it's a USB client that has a VGA port and it has like two USB ports. And you can connect those. So a lot of computers now will have like four or six USB ports on them. And each one of those ports you can connect to one of these USB hubs. Then each one of those will be a workstation. So it's actually pretty easy. Let me just segue away from the questions for a minute and tell you that we did 5K studies and then we also included the experience of another place called Reliotech in setting Windows multi-point server up. In the case studies we, as I mentioned, we basically just sent all the stuff with some directions to each location. And that's two libraries and three nonprofits. And mostly they were in Washington State. And then we just go to sat by and watch everybody struggle. Because we wanted to see what kind of package solution would be appropriate for this. And I think there's one question that says what kind of hardware will be in a lab in a box that we're thinking about developing or probably will develop. And essentially we're thinking it's going to be the kind of configuration that has like a pluggable or an end computing set of hubs. And then it's going to have a big heavy server computer with probably refurbished monitors, LCD monitors, and the server computer will be also refurbished. The mice and keyboard will be new, and all the wiring of course will be new. So it's a fairly simple thing. Charles has become quite adept at pre-configuring this so that it took almost all of these places under an hour to go ahead and plug it in. It actually took more time for them to plug in the hardware pieces than to get on the server computer and then set that all up. It took only a few minutes to set up the server computer in the cases that we looked at. So we believe that this is highly successful and the experience was pretty terrific. And so I'd like to introduce now finally Joy Neal and Lane Fernando who are with the Lacaner Library in Lacaner, Washington. And Joy and Lane can tell you more about their library and of course what their experience has been in trying to set this thing up and how it works. There we go. Hi, this is Joy. And I'll tell you a little bit about Lacaner and what we are. We're very small. We have a building that's under 2,000 square feet, 2,200 if you stretch it. We had five public computers. The town is only about 800 people, but we have a service area of about 5,000 so we're really small. I'm the only full-time person on staff as the director. We have four clerical staff and no IT people on staff until I hire Lane who kind of knows more than I do. We have two servers that use Windows 2008. And like I said, we outsource our tech services to network solutions out of Bellingham which costs us every time we have to go out for service. We've been using Thin Clients since 2008. At that time I was looking for a bunch of different options and one of the tech people recommended to me that we look at Thin Clients which we did. Our problems were that we had a lot of desktops. Each one was operating totally differently. They were all over five years old and they were crashing on a frequent basis. And since I didn't have a tech person on staff, very often they were incapacitated for quite a while until somebody could come along and fix them. And then each time we had a software change or a patch, each one had to be loaded individually. So very often I'd have a tech person that I was paying who was here for a half a day loading things. So in 2008 we were looking at a budget of $4,000 to replace some computers. That probably would have been only two computers. So we started looking at Thin Clients. And what we ended up doing was our first Thin Client installation. We did not use MultiPoint at that point. It was just a virtual environment on our server. We spent right around $5,000 to replace all of the desktops with Thin Clients. That included new monitors, new keyboards, the whole work. And the nice thing is that of course the software is loaded one time. All the patches are done on the server. So we had fewer times that the tech people were called out and we had to pay for. And the client licenses, just like was mentioned earlier, that's much cheaper than buying a product that you have to load on every single machine. Thin Clients have tended to last longer and been a lot more durable than our desktops ever were. And the really nice thing is we don't have tech people on staff. And so the staff has been able to troubleshoot them. Sometimes it's just a matter of restarting them. And then they are back up and running and nice and clean again. So when we were offered the opportunity to try out the MultiPoint, we set it up. We took all of our Thin Clients down. We set up the MultiPoint. And this is the picture of Lane and I putting it all together. And like they said, they gave us a piece of paper with instructions and basically put it together by ourselves and figured out how it worked. And it was up and running in a very short period of time. We were really pleased with it. It's faster than having individual desktops running. And we really thought it was a very good product and it worked very well for us. And we still use Thin Clients and we're very happy with them. Do you want to add something, Lane? I'll just talk about it a little bit. Hi, this is Lane. I just want to talk a little bit about the general day-to-day use of the MultiPoint server. It was every day I ran pretty smooth. I know Charles brushed on the topic of the Flash and multiple videos running at the same time. But a lot of our patrons, they come in and general patrons, they use Facebook, check emails, do resumes, and sort of all of that. However, you get into the YouTube, the higher HD video. We didn't have any choppiness in the video when we installed the MultiPoint, which we were having with our others Thin Clients. And we're still having an issue with it right now, something possibly with the bottleneck. But with the MultiPoint, it was pretty smooth all around. Sometimes all five of them would be filled up. And we had people doing some 3D gaming on it, watching videos, and then other patrons doing resumes and such as well. But they're a very reliable setup to turn them on. They run pretty effortlessly for the patrons to figure out. And the control from like a workplace setting was pretty nice too. We talked a little bit about deep freeze. We had it set up so it would delete the cookies in the history. So that was nice. So if people were doing online banking or some sort, they didn't have to worry about anything like that, being left for the next patron coming through. But yeah, easy to set up. And I'm a big supporter of it so far. Thank you. And Lane, we did get one question that just came in about whether your patrons had their own logins, or how did you just use a general login? No, at the beginning of the day, it was a general login. So what we did was start the server up, and boom, they all plug in. And then you just hit once you enter your administrative password, and then they're all on pretty much. You just hit enter and they go right in to the profiles. And nothing too, the desktop orchestration was pretty cool too. So you can actually say if we were talking about the PC reservation issue, if they could find a way for that to look, you could send private messages to the individual patrons on each. So if you had it from like a workstation computer that the staff were using, you could say five minutes or ten minutes, we're closing up shop. So if you're working on something important, feel free to hurry up. That's nice. Good. And what speed of Internet access do you all have there in La Conor? We have a T1 line, which I'm not sure, but it's through the K20 system. Great. And so we have it. Yeah, go ahead, Jim. Another very interesting question came in is what's the replacement cost between the multi-point system and the old system that you had, the thin client system. Maybe Charles and I can feel that because we essentially provided the multi-point system at no cost. So that was a pretty great deal for La Conor because we wanted to see how it worked. We had a grant to basically do that. But Charles, I'm thinking that with the $100 software costs, what would you guess for a 10-station lab would be the hardware cost? Sounds to me like it would be somewhere under $2,000 for a 10-station lab. Is that right? Oh, yeah, absolutely. I mean, especially if you're using used computers as well as potentially used monitors, you could really get the cost down. We're looking at offering the five-seat multi-point systems for less than $1,000, and it makes it really affordable. So the cost difference in this and the conventional system, it looks like joy was, I think it was $5,000 for the original one, a thin client that you installed and that worked pretty well. And this one would be under $2,000 for a 10-station lab or $1,000 for a five-station lab. That's that right? That sounds about right, yes. Much less expensive, and even less expensive than desktops. Yeah, and the other thing to keep in mind is not just the fact that it's a lot less expensive. You also have the admin features to be able to control how people are using it and also the energy savings as well. Someone just shared in the chat that they already have six computers and two laptops, so they would just need the software. So what would the cost be for just the software? From TechSoup, it's $20 with a Windows multi-point server. And then for each license for your six computers, it would be $8 each. So what is that? That's $70, so that's from TechSoup. Sounds good to me. Great. And we do have a couple more questions. Do you want to do those now or move on to the resources? This is a great time for questions. I think resources I'll just explain just briefly what they are. These are such good questions. Let's keep rolling on that. One more for the library related. Is it possible to lock this down so that it can only be used for Internet access? Yeah, it has a really cool feature called kiosk mode. All it will do is bring up the Internet browser. That's it. You can't bypass that. You can't get into settings, nothing. So that's the kiosk mode. You can also block websites. And also you can set up different user accounts so that the type of user account that a person is using will have different privileges and also a different ability to look at different sites that do certain functions. We have one case study where that was the case. They used it as kind of a kiosk in kiosk mode for just using the library catalog. It was at the Burlington Library. So that will be up on TechSoup very soon. And staff, and there's a question of whether the staff could use their computer for their own purposes. Yeah, I mean the computer that essentially is the multipoint server. I mean it will be running multipoint server software. So there are certain programs that will run on the server and certain programs that won't, but you can still use it for your own purposes. Good. And we did have a question about printing. And I know that that's a big issue in libraries. Joy, I think people can print in your libraries, is that right? Yes, we can. And we didn't have a problem printing with them at all. We did have to run out and get a USB hub for each one of them because we didn't have a free USB for people who were bringing in their sticks to download and print like resumes and storage of their documents and stuff. So we did have to add to the set, but they were like 4 bucks apiece. They were really inexpensive. Good. And another question about kiosk mode. So can a patron access office or other software and also have Internet access? Can you specify? No, in kiosk mode it just brings up the browser. That's all it does. You can't bring up anything else. But if you're not in kiosk mode, yeah, you can pull up office. You can pull up anything. But kiosk is just a really limited kind of a lockdown environment. But in the regular mode they could lock down other things, right? So they could have one that was just on. It's just like a Windows 7 or whatever environment. It just looks like any other computer. Let me join on this. Another question came up about whether third-party software works on Windows Multi-Point Server. That's kind of a general question and how the licensing works for that, and especially regarding Microsoft Office. So yes, many, many third-party software packages work on Multi-Point. You just install it on the server computer and it basically appears on all the clients. However, to be perfectly legal you have to have a license, say, for each office version. So I forget what that is on TechSoup exactly, but it's about $20 per client on TechSoup.org. And also the registered refurbisher program also carries Office, I think. That's a problem. Charles mentioned that an important consideration here is that Office 2007 on Up and including 2013 only work on this. If it's a previous version than that then it won't work on either Multi-Point 2011 or 2012. So once again, only Office 2007 on Up for either standard or pro version works on Multi-Point. And then there's a Microsoft website that has a huge list of all the different software they've tested that works on Multi-Point. There are many, many, many things, like most Adobe products, for instance, work on that. And my sense is that each client needs essentially its own license for all of those, for all of those classic package software. Of course it's all different. If it's a cloud service, someone mentioned Office 365 and all of that in SkyDrive. So it works really well for cloud services like that and the people would have to have their own accounts for those things. We did have one question, a printer that's available through wireless. Would that work okay? Yeah, it's part of your network. If it's on the network, it's just, I mean, Multi-Point is a server. And so if your printer is already connected to your server it works just the same. Okay. And Jim, you talked some about the end-user software. Is anything already installed on the server? No. So you're, in Multi-Point, essentially all it is is that it's similar to installing Windows on a computer. That's all pretty much all you get. Charles, are there little kind of useful applications like a calculator and all the different things that come with things? You said it's just the same as any other Windows software. It's an operating system. So you're installing an operating system. The only difference is it has that administration panel and beyond that it's exactly the same. So it has all the helper applications that a version of Windows has. And by the way, it's essentially a Windows 7 kind of environment. So if you know Windows 7, it's pretty much like that. It's exactly like that in fact. Great. We have about four minutes left. I have a couple more questions if we can go through a couple really quickly. One person asked when that lab in the box might be ready that you've mentioned. Is there anything on that? Yeah, I don't have a good date on that, but I'm thinking in the next 4-6 months because we're hoping that we will have that ready, ready to go. You could get a very similar kind of thing that Joy and Lane got, just a box full of everything with instructions and then you can just set it up. So we're hoping that we don't have a library in the box. Oh, a library in the box. Including a catalog, I know that. We also had a question about a replacement cycle. Any recommendations? A replacement for the hardware? Maybe the server? I would think the server. It's just like any other hardware. I know it should last. If you get a good i7 server or an i5 server, it should last five years. It would be my guess. Good. We did have a question going back with reservation software. Any experience with using LibOnline reservation software? Yeah, that's an area that we have to research a lot more. No, we don't have an experience with that. And that's an area that we have to get into quite a bit more. So I'm thinking that down the road we're going to basically find the way that this reservation software will work on this because we know that that's an essential application for most libraries. Sorry about that, but we're working on that to get you the information on that. And if a patron were to bring in their own tablet, I don't know. They could bring in their own tablets, yeah. But they need their own license, so yeah. You don't need to install a license on the device. The license is licensing as to how many devices can be connected to the server is managed by the server software. So if you have five licenses, or if you can allow for five devices, then that's what it'll serve. But there's no additional software you have to. If somebody were to bring in a tablet, there's no additional software they would have to install. They have to run that remote desktop application which is already installed. It's already in the device. I think it's Windows. All right, I think we got through most of our questions. Time to wrap up here. Okay, let me just say a few things here. So this article at the top which is the overview has links to where you can get multipoint from TechSoup and also where you can get multipoint server from the register refurbisher program both. So just know that. It explains all the stuff that we were talking about today. Another thing I wanted to talk about is that we're going to have a landing page with descriptions of all of the installations that they test installations like at the LaConner library. You'll have all those listed on the landing page. I think that URL, the web address there is wrong. I'm pretty sure it is. And then the one at the very bottom, TechNet Support Community, is a place where anybody can actually go there and look at what issues people are having and what the solutions or fixes are for them. So that's a pretty interesting, pretty lively site to go look at if you want to find out more about what people are talking about in terms of setting this thing up. Wonderful, great. So if anybody has any specific questions, then that's me, Jim Lynch. And that's my full contact information if you want to contact me about any of this. Wonderful. Thank you so much, Jim. Thank you, Charles. Thank you, Joy. Thank you, Lane, all for sharing your expertise and helping us all learn a little bit more about this software donation product. And we do want to thank our webinar sponsor, ReadyTalk, which is another product donation. And we're very great for them for donating their software so that we can offer these types of learning events to you all. And we will have a survey that will pop up if you could take that for us. Let us know what you thought of this event. Let us know how we can help support you in the future as well. So thank you everyone for joining us today. And we will send you a follow-up email with links to all of these resources so that you can investigate more on your own. Thank you.