 Each week, thousands of migrants arrive and travel through Europe, seeking a better life. Some unfortunately die or disappear on the way. Some lose contact with their loved ones. And back at home, families wonder if their brothers or sons are dead or alive. The Red Cross and Red Crescent movement tries to help restore these broken family links. Each year, several Red Cross National Societies, the International Committee of the Red Cross, and the International Federation of Red Cross and Red Crescent Societies meet to discuss on how to respond in the best way to this humanitarian issue. We meet with families of people who have disappeared, who have no news anymore. Several possibilities have been offered. The person may be disabled and unable to communicate with his parents. The person may be dead, drowned. The person may be treated unconsciously in a hospital. The person may also want to disappear and not want to contact his family. There may be multiple reasons why this family link is interrupted. Our job is to put everything into action to restore this link. Whether it is by offering telephone services in prisons, when they are absent, as was the case in Malte until January 2014, in Malte, no telephone service was offered to the detainees. These people arrived in Malte and were detained until two years ago. For two years, the family has not spoken to them anymore. Many people even make eye contact with people. This is a service that the CICR, thanks to an excellent collaboration with the Red Cross, visits twice a week all the detention centers. It is a service that we managed to put in place and that works today. Just in 2015, we had just received more or less 17,000 people. 17,000 people arriving through the Mediterranean. Most of them arriving in Sicily. Someone else is able to seal in the way up to bring this other part of Italy. The first question is, do you need anything? As soon as we are clear, they are physically okay, mentally okay. We start now to take care of the emotional part of the pregnancy, which is, do you need to contact the family? Honestly, most of these people are really organized themselves. They have mobile, the technology now helps them a lot. The only one doesn't have the chances that it's important that they know the service is disposed of. As Red Cross, we think we may have the chance to talk with 90%, 85%, 90% of the people that are arriving on the Italian coast, especially in Sicily. The scale of the Italian Red Cross's humanitarian activities has soared in line with the massive number of vulnerable migrants arriving, as is the case with other European Red Cross national societies in Greece, Spain, Malta and Bulgaria. As they were naturally not prepared to face a challenge of this dimension, the whole Red Cross and Red Crescent movement tries to help them. In 2015, the International Federation has allocated around 300,000 euros to both Greece and Italy from its disaster relief emergency fund. And last May, it also launched an appeal of about 2.7 million euros to assist the Italian Red Cross. The International Committee of the Red Cross has also engaged in helping certain national societies in their RFL, restoring family links, programs. In general, the last RLF tracing services that were offered by these national societies for phenomena of such a plight, because we are talking about a huge number of migrants, we are talking about 272,000 for Italy last year. In general, it goes up to World War II, so the expertise was a little bit lost while the Red Cross, due to its presence in the world conflicts, and some Europeans, we can talk about Balkans, of course. We have preserved this expertise. We know how to respond to mass phenomena. So the Red Cross tries to concentrate all this expertise, to bring it to the service of national societies, of welcome countries, of destination or of transit, when they are deployed in extreme situations, like the one we just described in Italy, which was also the case in Greece, in Athens, in 2013, where CCA opened in Antenne. In October 2013, the ICRC opened in Athens an RFL antenna to support the tracing service of the Hellenic Red Cross with regards to the migration file. The ICRC RFL antenna has initiated the three-minute phone calls on arrival points when there is mass events. For example, we had an air aperture in May, the arrival of more than 500 people, that not everyone had access to communication, because they were retained by the police, and we provided phone calls with the volunteers and the team that visited the place from Athens. Statistics are not so important at this moment, because first you cannot access, because people when first arrive, even if they are separated, they do not know they are separated. They think that the relative will follow soon, and it is important to have an RFL presence, and the promotion of the service at that point, because people may come to you a little later, when people manage to move onward, and you receive the tracing request saying that in August 2014 we were in Lesvos and we were separated, and you can say, but we were in Lesvos, why didn't you come then? And they say, we thought that we will meet each other in Athens, but we didn't, so we have these cases. For instance, if we have a tracing case in Afghanistan, it's crucial that we can cooperate with the First World International Committee of the Red Cross, but also with the Afghan Red Crescent Society, because we know that the Afghan Red Crescent Society is a national society actually carrying out the work in the field. We are so dependent on each other, that we cannot carry out tracing work unless we can cooperate, and that has been so, of course for many years, but it's really crucial, it's so important that we can work together. And for instance, this meeting that we have here now, which I mean the annual, let's say the annual RFL meeting, which is a good opportunity to meet other colleagues from other national societies. We can discuss all the different topics that can be from high and low, from details to big scopes. One topic that we have been discussing here is tracing requests when the family is on the move somewhere in Europe. And that is very difficult cases for us because they might not be registered and they might, as I said, be on the move. So we have been discussing now, can we find better ways of improving the result when we search for these missing people? The incident at Lampedusa showed the rest of the world that people died through their bodies. And the family started to be aware there was people dead. They started to contact us. I want to know if my brother, my sister was on that boat. Of course we had to replay because we know that if you don't have any bodies, you do have family looking for someone. And of course, even this dispersal unfortunately may be under the sea. The family had the right to know. This is, I think, the next big challenge for the cross, especially at a fail. I mean, dealing with the authority in terms of dead body management. When you have a large number of bodies, it's all about the management of the data. When you compare the data that you have from a relative, when that person was alive, and then you compare that data with the data that you obtained from a dead body. Then when you compare this data, you try to see who this body was. Or you try to see this relative that the family is looking for could be perhaps one of these non-identified bodies. It's very difficult to go from country to country from morgue to morgue, especially because the most affected locations are very small, very rural areas that perhaps do not have the best forensic practices. So, because information needs to be centralized and needs to be available, my role is basically to provide technical advice and assist those who are part of the process or those who would need to interact in between each other to be able to effectively find a missing person or give a name to a non-identified body.