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Serena Customer SunGard Streamlines ITSM with Serena Service Manager

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Uploaded on Dec 22, 2011

Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management.

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  1. 126

    xChange12 - Building the Business Case for Orchestrated IT - Kevin Parker

  2. 127

    xChange12 - Bridging Dev and Ops: Keynote Presentation by Matt Stratton of Apartments.com

  3. 128

    xChange12 - The Agile Enterprise in Action - Serena Product Strategy and Roadmap

  4. 129

    xChange 12 - Customer "Fact or Fiction" Panel

  5. 130

    xChange 12 - Customer Innovation Awards

  6. 131

    xChange 12 - Serena's Vision for the Agile Enterprise - John Nugent, CEO

  7. 132

    Orchestrated IT Explained in 2 Minutes

  8. 133

    Serena Customer CACI Integrates And Automates Complex Processes With SBM

  9. 134

    Serena Customer Janus Capital Combines SBM and Lean Six Sigma to Improve Operational Quality

  10. 135

    Attend Serena xChange12 -- Learn Why from Kevin Parker

  11. 136

    Pink Elephant ITIL Innovation of the Year Award Ceremony - Serena Wins!

  12. 137

    How IT Can Make App Dev Run Like a Machine

  13. 138

    Doug Serena, CIO: Episode 5

  14. 139

    Doug Serena, CIO: Episode 4

  15. 140

    Doug Serena, CIO: Episode 3

  16. 141

    Doug Serena, CIO: Episode 2

  17. 142

    Doug Serena, CIO: Episode 1

  18. 143

    Serena Software Explained in One Minute

  19. 144

    Serena Software -- ITIL Innovation of the Year Award Winner -- See Why

  20. 145

    Serena Customer Worthington Industries Automates ITIL Processes In 90 Days

  21. 146

    Serena Customer WebMD Integrates ITSM with Release Management

  22. Serena Customer SunGard Streamlines ITSM with Serena Service Manager

  23. 148

    Serena Customer AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM

  24. 149

    Time to Value Slashed Via the Serena Business Manager Platform - xChange User Conference 2011

  25. 150

    Orchestrating IT: Applications and Operations in Perfect Harmony - Serena xChange 2011

  26. 151

    Orchestrating Complex Software Requirements a Snap. Serena xChange User Conference 2011

  27. 152

    Orchestrated IT Service Management - Not Just the Helpdesk Anymore

  28. 153

    Demo of Serena Development Manager Dashboard at Serena's xChange 2011User Conference

  29. 154

    xChange11 - Mainframe Update with Kevin Parker

  30. 155

    xChange11 - Customer Experience with Peter Sianchuk

  31. 156

    xChange11 - Serena Innovation Awards

  32. 157

    xChange11 - Serena Executive Q&A Session

  33. 158

    xChange11 - ALM Customer "Fact or Fiction" Panel

  34. 159

    xChange11 - Bella Electric Performs on the Main Stage

  35. 160

    xChange11 - Ali Kheirolomoom on Orchestrated Service Management Strategy

  36. 161

    xChange11 - Customers Using Serena Service Manager

  37. 162

    xChange11 - Steve Brodie on Orchestrated ALM Strategy

  38. 163

    xChange11 - "Doug Serena, CIO" demonstration

  39. 164

    xChange11 - John Nugent, President and CEO

  40. 165

    Help Desk Haiku Winner

  41. 166

    Demo of Serena Service Manager and Customer Feedback at Serena's xChange 2011 User Conference

  42. 167

    Demo of Serena Release Manager and Customer Feedback at Serena's xChange 2011 User Conference

  43. 168

    Serena Launches Revolutionary New ITSM Solution, Serena Service Manager

  44. 169

    Orchestrating Application Delivery and Release Management is Hot at Serena xChange 2011

  45. 170

    Serena Application Release Management 2-Minute Explainer

  46. 171

    xChange 2011 - What's new for Serena's Orchestrated ALM solutions

  47. 172

    xChange 2011 - What's new for Serena Business Manager

  48. 173

    xChange 2011 - Serena Vice President and Chief Evangelist welcomes you

  49. 174

    Introduction to Orchestrated Application Delivery

  50. 175

    May, 2011: New Serena Orchestrated ALM Dashboard and Solutions

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