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Serena Customer SunGard Streamlines ITSM with Serena Service Manager

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Uploaded on Dec 22, 2011

Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management.

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  1. 136

    xChange12 - Building the Business Case for Orchestrated IT - Kevin Parker

  2. 137

    xChange12 - Bridging Dev and Ops: Keynote Presentation by Matt Stratton of Apartments.com

  3. 138

    xChange12 - The Agile Enterprise in Action - Serena Product Strategy and Roadmap

  4. 139

    xChange 12 - Customer "Fact or Fiction" Panel

  5. 140

    xChange 12 - Customer Innovation Awards

  6. 141

    xChange 12 - Serena's Vision for the Agile Enterprise - John Nugent, CEO

  7. 142

    Orchestrated IT Explained in 2 Minutes

  8. 143

    Serena Customer CACI Integrates And Automates Complex Processes With SBM

  9. 144

    Serena Customer Janus Capital Combines SBM and Lean Six Sigma to Improve Operational Quality

  10. 145

    Attend Serena xChange12 -- Learn Why from Kevin Parker

  11. 146

    Pink Elephant ITIL Innovation of the Year Award Ceremony - Serena Wins!

  12. 147

    How IT Can Make App Dev Run Like a Machine

  13. 148

    Doug Serena, CIO: Episode 5

  14. 149

    Doug Serena, CIO: Episode 4

  15. 150

    Doug Serena, CIO: Episode 3

  16. 151

    Doug Serena, CIO: Episode 2

  17. 152

    Doug Serena, CIO: Episode 1

  18. 153

    Serena Software Explained in One Minute

  19. 154

    Serena Software -- ITIL Innovation of the Year Award Winner -- See Why

  20. 155

    Serena Customer Worthington Industries Automates ITIL Processes In 90 Days

  21. 156

    Serena Customer WebMD Integrates ITSM with Release Management

  22. Serena Customer SunGard Streamlines ITSM with Serena Service Manager

  23. 158

    Serena Customer AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM

  24. 159

    Time to Value Slashed Via the Serena Business Manager Platform - xChange User Conference 2011

  25. 160

    Orchestrating IT: Applications and Operations in Perfect Harmony - Serena xChange 2011

  26. 161

    Orchestrating Complex Software Requirements a Snap. Serena xChange User Conference 2011

  27. 162

    Orchestrated IT Service Management - Not Just the Helpdesk Anymore

  28. 163

    Demo of Serena Development Manager Dashboard at Serena's xChange 2011User Conference

  29. 164

    xChange11 - Mainframe Update with Kevin Parker

  30. 165

    xChange11 - Customer Experience with Peter Sianchuk

  31. 166

    xChange11 - Serena Innovation Awards

  32. 167

    xChange11 - Serena Executive Q&A Session

  33. 168

    xChange11 - ALM Customer "Fact or Fiction" Panel

  34. 169

    xChange11 - Bella Electric Performs on the Main Stage

  35. 170

    xChange11 - Ali Kheirolomoom on Orchestrated Service Management Strategy

  36. 171

    xChange11 - Customers Using Serena Service Manager

  37. 172

    xChange11 - Steve Brodie on Orchestrated ALM Strategy

  38. 173

    xChange11 - "Doug Serena, CIO" demonstration

  39. 174

    xChange11 - John Nugent, President and CEO

  40. 175

    Help Desk Haiku Winner

  41. 176

    Demo of Serena Service Manager and Customer Feedback at Serena's xChange 2011 User Conference

  42. 177

    Demo of Serena Release Manager and Customer Feedback at Serena's xChange 2011 User Conference

  43. 178

    Serena Launches Revolutionary New ITSM Solution, Serena Service Manager

  44. 179

    Orchestrating Application Delivery and Release Management is Hot at Serena xChange 2011

  45. 180

    Serena Application Release Management 2-Minute Explainer

  46. 181

    xChange 2011 - What's new for Serena's Orchestrated ALM solutions

  47. 182

    xChange 2011 - What's new for Serena Business Manager

  48. 183

    xChange 2011 - Serena Vice President and Chief Evangelist welcomes you

  49. 184

    Introduction to Orchestrated Application Delivery

  50. 185

    May, 2011: New Serena Orchestrated ALM Dashboard and Solutions

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