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What is the Customer Experience Management Implementation Model? Q 6 - TOUCHPOiNTER Series

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Published on Jul 18, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

Learn your four-step implementation model:

• Assess: The four areas to audit
• Plan: The three key components
• Operationalize: Developing a customer council and mapping workshops
• Measure: Developing a macro metric and listening posts

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