Dennis Warfel

  • inContact Explained - Duration: 9 minutes, 58 seconds.

    • 2 years ago
    Contact centers have some complex CRM software requirements, such as virtual queuing, skills-based call routing, complex escalations, management visibility, at-home agent programs, outsourcing part...
  • CRM Idol -- Paul Greenberg Shares Lessons From Leaders - Duration: 9 minutes, 58 seconds.

    • 2 years ago
    In this http://www.Customer.tv conversation with Chuck Schaeffer and uber CRM thought leader Paul Greenberg, the discussion examines the CRM Idol competition in a way that identifies key business l...
  • CRM Idol Lessons for Emerging Growth Companies - Duration: 6 minutes, 42 seconds.

    • 2 years ago
    CRM Idol offers a classic business lesson in what the most successful emerging growth technology companies do differently than their peers. Taking lessons from the CRM Idol judges and the most impr...
  • The Business Benefits of Big Data - Duration: 7 minutes, 32 seconds.

    • 2 years ago
    Big Data has emerged as a technology response to the increasing data volumes, varieties and velocities, and a business solution to getting more information to more decision makers. However, to tap ...
  • How to Become a Social Enterprise - Duration: 8 minutes, 57 seconds.

    • 2 years ago
    The rapid rise of social media has created a digital divide whereby most prospects, customers, recruits and employees are social, but most businesses are not. If businesses wish to be included in t...
  • The Business Case for an Integrated Revenue Cycle - Duration: 9 minutes, 28 seconds.

    • 2 years ago
    When sales and marketing leaders move beyond just a sales cycle and get to a complete lead to customer revenue cycle, they more effectively advance those leads through the pipeline, increase sales ...
  • The Chief Marketing Officers Top 3 Objectives - Duration: 8 minutes, 59 seconds.

    • 2 years ago
    Unlike many C-level executives, Chief Marketing Officers (CMOs) are without commonly accepted strategies and routine performance measures. This may be in part why CMO's so often don't get a seat at...
  • Why Marketing Automation Software Fails to Deliver - Duration: 9 minutes, 39 seconds.

    • 2 years ago
    Marketing software vendors such as Act-On, Eloqua, HubSpot, Marketo, Pardot and Silverpop are getting a lot of media attention. But despite claims of more qualified leads for the sales team, accele...
  • Why You Need Marketing Automation Software - Duration: 9 minutes, 45 seconds.

    • 2 years ago
    Marketing investments in online marketing methods are incurring tactical challenges which erode ROI and strategic challenges which impact the volume and quality of leads needed to achieve revenue o...
  • Eloqua Explains Social, Mobile, Apps & Marketing Software - Duration: 10 minutes.

    • 2 years ago
    Eloqua is continuing a theme of social, mobile and apps. Joe Payne, Eloqua CEO, explains how marketing automation software is leveraging social media and achieving social marketing with features su...
  • Eloqua Explains Revenue Performance Management - Duration: 9 minutes, 43 seconds.

    • 2 years ago
    Joe Payne, Eloqua CEO, describes how Revenue Performance Management (RPM) grows revenues, and enables adopters to grow faster than their competition. He also shares how Eloqua harnessed the best pr...
  • Customer TV - Channel

    • 59 videos
    Customer Relationship Management (CRM), Social CRM, Customer Experience (CX) and Emerging Customer Strategies & Technologies
  • Act-On Software — Marketing Software's Rise & Benefits - Duration: 9 minutes, 59 seconds.

    • 2 years ago
    Marketing software is expanding beyond the enterprise market and select industries such as hi-tech, and companies such as Act-On Software are contributing to increased marketing software adoption b...
  • Act-On Software — Marketing Software Advice - Duration: 9 minutes, 57 seconds.

    • 2 years ago
    In this marketing software discussion, Act-On Software CEO Raghu Raghavan offers candid advice in what a sales or marketing leader should consider when evaluating marketing software. He also offers...
  • Marketo — Social, Mobile & the Future of Marketing Software - Duration: 7 minutes, 5 seconds.

    • 2 years ago
    Marketo CEO, Phil Fernandez, explains how marketing software is tapping social media and social CRM to constructively respond to the change in control from seller to buyer. He shares how companies...
  • Marketo Explains Revenue Performance Management - Duration: 7 minutes, 48 seconds.

    • 2 years ago
    Marketo CEO, Phil Fernandez, explains the business development strategy of Revenue Performance Management (RPM), how it solves the business problem of revenue growth, how it brings both visibility ...
  • Customer Experience Management — and its link to CRM - Duration: 9 minutes, 49 seconds.

    • 2 years ago
    Customer Experience Management is capturing the limelight within the Customer Relationship Management software industry. But is CXM the missing link in making CRM truly customer centric? In this Cu...
  • Gamification in HR & HCM - Duration: 8 minutes, 17 seconds.

    • 2 years ago
    HR and HCM leaders are reviewing gamification strategy and applications in order to engage staff and improve corporate culture, quality of work and employee productivity. In this HR gamification di...
  • Social HR - Duration: 8 minutes, 37 seconds.

    • 2 years ago
    Social HCM and HR technologies are being rapidly adopted in response to the needs for increased employee collaboration, conversation and engagement. Social HR tools are proving helpful for recruitm...
  • Cloud HR — a balanced review of benefits and risks - Duration: 9 minutes, 58 seconds.

    • 2 years ago
    Cloud HR, payroll and HCM systems are accelerating at a near fever pitch. And while they may offer many high impact business benefits — including accelerated time to value, improved application eas...
  • Mobile HR — The Call For Anytime, Anywhere HR Access - Duration: 8 minutes, 34 seconds.

    • 2 years ago
    Mobile HR solutions operate untethered, can be used anytime and anywhere, and can apply context and need to HCM functions such as Recruitment, Workforce Management, Employee and Manager Self-Servic...
  • hcmdottv - Channel

    • 60 videos
    HR Software, Payroll Software & Human Capital Management (HCM) Expert Discussions & Software Reviews
  • CRM Industry Month End Review—For July 2012 - Duration: 9 minutes, 39 seconds.

    • 2 years ago
    The most touted events occuring in the CRM industry during July 2012 included the kick-off of CRM Idol season 2, the Kana acquisition of Sword Ciboodle, the advancement from concept to solution for...
  • CRM Industry Month End Review—For June 2012 - Duration: 9 minutes, 52 seconds.

    • 2 years ago
    The events that consumed the CRM industry's oxygen during June 2012 included the move by several CRM software vendors to acquire their way into a social marketing movement and Oracle's push to assu...
  • Clint Oram, SugarCRM Co-founder & CTO, Talks CRM Software Design & Technology - Duration: 9 minutes, 52 seconds.

    • 3 years ago
    Clint Oram, SugarCRM Co-founder and CTO, discusses the new thinking that went into the release of Sugar 6.5, how the company's focus on User First influences the design and development of CRM softw...
  • Larry Augustin, SugarCRM CEO, Shares Company Vision and Performance - Duration: 9 minutes, 57 seconds.

    • 3 years ago
    Sugar CEO, Larry Augustin discusses company vision, business execution and the future of SugarCRM
  • CRM Industry Month End Review—For May 2012 - Duration: 10 minutes.

    • 3 years ago
    The CRM events that grabbed the industry's attention during May 2012 included SugarCRM's SugarCon, SAP Sapphire Now, Marketo's Summit and the kick-off of CRM Idol's second season.
  • Customer Experience Management—The Next Customer Strategy - Duration: 2 minutes, 38 seconds.

    • 3 years ago
    Customer Experience Management (CXM) uses consistently outstanding service to achieve differentiation and gain repeat business, loyalty, increased customer share and brand advocates.
  • Open Source CRM Software - Duration: 2 minutes, 31 seconds.

    • 3 years ago
    A look at the risks and rewards of open source CRM software.
  • social CRM - Duration: 2 minutes, 33 seconds.

    • 3 years ago
    A clear and concise description and illustration of social CRM - social Customer Relationship Management.
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