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  • In this interview, Gerry talks about the Top Task Management framework and how it can help organizations become more customer centric.

    Most of customer experience is cleaning and sweeping - Duration: 40 minutes.

    • 1 month ago
    • 8 views
    Adrian Swinscoe podcast (Sep, 2018)
    In this interview, Gerry talks about the Top Task Management framework and how it can help organizations become more customer centric.
  • UI Breakfast Podcast

    Today we’re diving into Top Tasks Management framework developed by Gerry McGovern, a famous UI/UX expert and author of six books on customer experience. You’ll learn why addressing the top tasks is a key to customer success, and how to define and manage them for your project.

    Customer Top Tasks with Gerry McGovern - Duration: 35 minutes.

    • 2 months ago
    • 17 views
    UI Breakfast Podcast
    Today we’re diving into Top Tasks Management framework developed by Gerry McGovern, a famous UI/UX expert and author of six books on customer experience. You’ll learn why addre...
  • This is HCD podcast

    In this episode, Gerry Scullion caught up with Gerry McGovern, one of the most well known and loved customer experience advocates in the industry today.

    The repositioning of trust in society - Duration: 52 minutes.

    • 2 months ago
    • 11 views
    THIS IS HCD podcast
    In this episode, Gerry Scullion caught up with Gerry McGovern, one of the most well known and loved customer experience advocates in the industry today.
  • Why website usability should be measured. According to Gerry mcGovern - Duration: 2 minutes, 22 seconds.

    • 3 months ago
    • 30 views
    Have you ever executed a usability test on your website with real customers? Why is this important? Well, listen to Gerry Mc Govern. a digital expert on usability Gerry McGovern is from Ireland, bu...
  • Shop Talk Show

    Gerry McGovern is our guest this week to talk about listening to your customers, what big companies do right and wrong, how to avoid living in the past, and consulting Chris on how a new feature for CodePen could be developed.

    Customer Experience - Duration: 59 minutes.

    • 3 months ago
    • 35 views
    Shop Talk Show
    Gerry McGovern is our guest this week to talk about listening to your customers, what big companies do right and wrong, how to avoid living in the past, and consulting Chris on how a...
  • Learn how the Top Tasks approach can help your organization deliver an exceptional customer experience.

    Top Tasks overview - Duration: 37 minutes.

    • 5 months ago
    • 30 views
    Learn how the Top Tasks approach can help your organization deliver an exceptional customer experience.
  • Learn how the Top Tasks approach can help your organization deliver an exceptional customer experience.

    Top Tasks overview - Duration: 39 minutes.

    • 5 months ago
    • 68 views
    Learn how the Top Tasks approach can help your organization deliver an exceptional customer experience.
  • The Content Strategy Podcast

    Customer experience expert Gerry McGovern speaks with Kristina Halvorson about how organizations need to shift focus away from production-based, internally-focused thinking and toward putting their customers’ needs and top tasks first.

    Customer-Centric Experiences - Duration: 26 minutes.

    • 6 months ago
    • 32 views
    The Content Strategy Podcast
    Customer experience expert Gerry McGovern speaks with Kristina Halvorson about how organizations need to shift focus away from production-based, internally-focused thi...
  • Globally we are facing a collapse of trust. Governments, brands, institutions, experts are all facing a crisis of legitimacy. Digital is an accelerant in this collapse and in the making of a radically different world. How do we navigate this historically significant transformation? Gerry McGovern presents a series of guidelines for how organizations can embrace digital transformation, rather than be rolled over by it.

    Collapse of Trust and Digital Transformation - Duration: 36 minutes.

    • 1 year ago
    • 283 views
    Globally we are facing a collapse of trust. Governments, brands, institutions, experts are all facing a crisis of legitimacy. Digital is an accelerant in this collapse and in the making of a radica...
  • The best way to understand digital customer experience is to measure the effort people need to make to complete their top tasks. Not being able to complete your task is the ultimate failure when it comes to customer experience. However, best practice is all about reducing time-on-task. The top digital brands, from Amazon to Google, are relentless in their focus on saving you time. Learn about how to accurately measure task completion and time-on-task.

    Great customer experience means reducing customer effort - Duration: 38 minutes.

    • 1 year ago
    • 195 views
    The best way to understand digital customer experience is to measure the effort people need to make to complete their top tasks. Not being able to complete your task is the ultimate failure when it...
  • The best way to understand digital customer experience is to measure the effort people need to make to complete their top tasks. Not being able to complete your task is the ultimate failure when it comes to customer experience. However, best practice is all about reducing time-on-task. The top digital brands, from Amazon to Google, are relentless in their focus on saving you time. Learn about how to accurately measure task completion and time-on-task.

    Great customer experience means reducing customer effort - Duration: 23 minutes.

    • 1 year ago
    • 93 views
    The best way to understand digital customer experience is to measure the effort people need to make to complete their top tasks. Not being able to complete your task is the ultimate failure when it...
  • By Gerry McGovern. An overview of the services Customer Carewords offers in relation to task identification and measurement.

    Top Tasks Identification & Measurement Overview - Duration: 23 minutes.

    • 2 years ago
    • 226 views
    By Gerry McGovern. An overview of the services Customer Carewords offers in relation to task identification and measurement.
  • Customer satisfaction surveys are an unreliable way to measure the true customer experience on your website or app. Customers are simply not accurate when they are asked to describe their experience.

    The Task Performance Indicator gives customers clearly defined tasks and then observes their ability to complete these tasks. It gives you a management metric of the customer experience that you can control, because if you make the task easier, then the Task Performance Indicator score will imp...

    Measuring the Customer Experience with the Task Performance Indicator - Duration: 29 minutes.

    • 2 years ago
    • 503 views
    Customer satisfaction surveys are an unreliable way to measure the true customer experience on your website or app. Customers are simply not accurate when they are asked to describe their experienc...
  • What sort of organization is best able to embrace the full opportunities that digital offers? Gerry McGovern will present the results of a survey asking digital professionals what they think is required. Find out about the key characteristics of a new model digital culture versus an old model organization-centric culture.

    Characteristics of a digital ready organization: Survey results - Duration: 16 minutes.

    • 2 years ago
    • 53 views
    What sort of organization is best able to embrace the full opportunities that digital offers? Gerry McGovern will present the results of a survey asking digital professionals what they think is req...
  • By Gerry McGovern. An overview of the Top Tasks Identification service provided by Customer Carewords.

    Top Tasks Identification Overview - Duration: 15 minutes.

    • 3 years ago
    • 515 views
    By Gerry McGovern. An overview of the Top Tasks Identification service provided by Customer Carewords.
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