VXSuite helps companies provide excellent Quality of Experience to their Unified Communications users. VXSuite includes Call Accounting, Cell Phone Reporting, VoIP Monitoring and Reporting. Solve problems such as tracking a 911 call, bomb threat or other harassing call. VXPulse is a web-based application that monitors the network and allows remote control to both legacy and IP phone systems.
This is Jeffrey. He has the difficult job of providing excellent phone service to Kitty, the call center manager, and all of the other employees and customers of WadeCom.
Kitty's job is to provide excellent customer service to the callers. When Kitty's customer service reps complain about bad calls, she goes to Jeffrey. Unfortunately Jeffrey doesn't have any tools to figure out why the calls are bad or fix them. And when Kitty asks Jeffrey for metrics on how her department is performing, Jeffrey's empty handed -- leaving everyone in the dark.
Luckily for Jeffrey and Kitty, we've got a brilliant solution: Introducing VXSuite, an easy-to-use software suite that integrates with any communications ecosystem to deliver meaningful information to managers - and shine a light on the challenges that lie between you and amazing customer service.
The secret to success is simple:
4 modules that track and report on calls, productivity reports, network monitoring, call recording and mobile usage. Hosted on site or in the cloud. And serious ease of use - just point, click, and build your report.
VXSuite also diagnoses bandwidth issues, which cause delay, jitter and loss -- aka bad call quality.
Combine that with in-depth call monitoring and reporting and Kitty's call center is top notch. Customers call in, get the agent quickly, have a great sounding call, and an even better experience.
And with active reporting and alerts, Jeffrey and the IT team can get analytics and solve problems before anyone else knows there's something going on.
Happy customers, excellent service and two very pleased employees.
Everything is illuminated.
Improving your customer's experience is a breeze with VXSuite -- try a demo today!