It is possible that your application went through and you already have a SWC ID number, but our system did not send you an e-mail.
All you have to do is e-mail me (email@example.com) give me your name and birthday and I'll look you up in the system. If I find your ID number I'll let you know what it is through e-mail.
Yes, I can help you. The only thing I would need to know is exactly what the error says. There are various errors someone can get. In order to give you the correct solution, I need to know the specific problem.