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    The role of the CLO is to make sure that people in the field have exactly what they need, when they need it, and at the right level of detail in terms of knowledge, information and support. It is not as important to make sure the classes are well done, because that should go without saying. It now goes beyond that to determine what each person needs as they do their job that enables them to perform at a higher level of skill. Anything other than almost instantaneous access is unacceptable. Therefore, the CLO needs to get in the field and find out what those in the field need on a regular basis. To this end, collaboration through communities of practice and the ability to network will trump almost anything else. When the technologies and tools exist to find the right person to answer questions, point employees in the right direction, and coach them through problems, there will be no need for employees to go anywhere else or go through any other process. Many current technologies, such as MySpace, are based on the ability to broadcast a person outward, but what is truly needed is the reverse - to attract people who need what the person has in order to make this cyber connection. Further, the next generation of learners will have no tolerance sitting in class five days a week viewing a PowerPoint and will require different ways to learn that focus on immediate connections.
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