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Jim has more than 20 years of experience in driving customer engagement and intimacy from small business to Fortune 500 companies. Jim's ...
Jim has more than 20 years of experience in driving customer engagement and intimacy from small business to Fortune 500 companies. Jim's Voice of the Customer expertise has led to engagements as far-reaching as developing consumer tests at Best Buy, creating a Voice of the Customer capability at UnitedHealth Group, and consulting with clients ranging from global fast food companies to utilities to international manufacturing and service companies. Jim is a dynamic keynote speaker, passionate about building a world-class customer experience that results in customers who come back time and again.  Follow his blog at www.heartofthecustomer.com.
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