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    • How Many Agents Do You Need - Vol 2 - Duration: 10 minutes.

      • 2 months ago
      • 787 views
      This video shows you how to predict call demand and to calculate how many agents you need to meet that demand.

      I also show you some of the different things that can impact your forecasts.

      It is...
    • Improving Inbound Contact Center Sales - Duration: 11 minutes.

      • 2 months ago
      • 188 views
      The findings & actions contained in our business case will provide you with ideas that will help your call center teams convert sales.

      Video Timeline:
      Company Situation – 00:07
      Sales Data – 01:1...
    • Stack Ranking Drives Better Performance in Your Contact Center - Duration: 11 minutes.

      • 6 months ago
      • 875 views
      With so many statistics, it can be difficult to truly measure the overall performance of your agents in an objective and balanced way.

      Learn the value of stack ranking and how it can help you foc...
    • Take this Call Center Manager Test - Duration: 10 minutes.

      • 7 months ago
      • 10,043 views
      We have created this 10 question management test that deals with several important topics related to running a contact center.

      All the questions are multiple-choice. Grab a pen or pencil and a pi...
    • Workforce Management 50+ Tips to Remember When You Create Your Workforce Plan - Duration: 12 minutes.

      • 10 months ago
      • 8,364 views
      To help you improve your Workforce Management planning process, I have created this map & checklist document to help you remember the 50+ items that should be considered in managing the five major ...
    • 10 Steps to Help You Become a Home Agent - Duration: 14 minutes.

      • 2 years ago
      • 731 views
      10 Important Steps to Finding, Getting & Keeping the Best Home Agent Jobs in North America.

      We list out many hiring companies and provide you with 64 key questions to ask your future employer.

      Fi...
    • What Your Call Center Can Learn From Aviation's Outstanding Safety Record. - Duration: 7 minutes, 1 second.

      • 2 years ago
      • 917 views
      Your Call Center can learn from what Aviation has done to constantly improve its outstanding safety record. Chances are you have similar technology in your center today.

      Find more at www.careforcu...
    • 15 Steps To Becoming The Best Team Leader in the Call Center Industry - Duration: 9 minutes, 8 seconds.

      • 4 years ago
      • 105,328 views
      Follow these 15 steps to become a great team leader or supervisor in your call center.

      For a free copy of the presentation or the text of the video see the details at the end of the video.

      Find ...
    • Become a Team Leader - 12 Step Plan to Success - Duration: 13 minutes.

      • 4 years ago
      • 80,743 views
      12 Steps to help you become a leader and to get you promoted in the contact center industry.

      Find more at www.careforcustomers.com
    • How to Use Scorecards to Drive Success in Your Contact Center - Duration: 11 minutes.

      • 6 years ago
      • 5,362 views
      We explain what a scorecard is, the different types, and how you can use them to ensure ongoing success in areas such as quality and operations.
      We will also send you a scorecard with 28 different...
    • Why Good Service is Important to a Company's Social Media Efforts - Duration: 89 seconds.

      • 6 years ago
      • 511 views
      If you want good Social Media Efforts - Start with Good Service. The Future $pend is almost assured.

      Find more at www.careforcustomers.com
    • How Can We Help You? - Duration: 63 seconds.

      • 6 years ago
      • 899 views
      If you are in the Call Center Industry, we are producing video's to help you learn more and manage your Call Center better.

      Find more at www.careforcustomers.com
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