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    • 4 Simple Guidelines for Making Your Content Clickable - Duration: 66 seconds.

      • 3 weeks ago
      Read the full article, What’s Your Organic Reach?, on our website, Http://
    • The Omni-Screen Customer: Time Warner Cable Tunes In - Duration: 16 minutes.

      • 3 weeks ago
      In this video Q&A, Sean Coar, Time Warner Cable Media Group's VP of Strategy & Business, explains how the company identifies target audiences, tunes messaging based on device type, and develops omn...
    • How Ogilvy & Mather Uses Social Customer Data to Fuel Engagement - Duration: 33 minutes.

      • 3 weeks ago
      In this 30-minute video Q&A, Todd Cullen, Chief Data Officer at Ogilvy & Mather, speaks to Tom Hoffman, Executive Business Editor at 1to1 Media, about how the company gathers, analyzes, and acts on...
    • Toronto's Speech Analytics Pays Off - Duration: 29 minutes.

      • 3 weeks ago
      • 1 view
      In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city imp...
    • SanDisk Balances Cutting Costs with Boosting Service - Duration: 21 minutes.

      • 3 weeks ago
      In this video Q&A, find out how SanDisk, a high-tech manufacturer, improved customer satisfaction and boosted sales by embracing a cost efficient, customer-centric strategy.
    • Cabela's Flips the Funnel on Its Customers - Duration: 12 minutes.

      • 3 weeks ago
      In this video Q&A, Rich Warnaka, manager of User Experience at Cabela's, speaks to Mila D'Antonio, editor-in-chief of 1to1 Media, about the steps taken by the specialty retailer to apply a behavior...
    • Gartner & 1to1 Media Customer Experience Excellence Awards 2015 - Duration: 114 seconds.

      • 2 months ago
      Winning is not everything but it sure is sweet. Here are 5 reasons to enter.
    • FedEx Delivers a Better Customer Service Experience via Analytics - Duration: 30 minutes.

      • 6 months ago
      In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers...
    • Vonage Shares its Secrets for Becoming "America's Favorite Service Team - Duration: 29 minutes.

      • 6 months ago
      Vonage is one of those rare companies committed to providing excellent service to each and every one of its customers, and its efforts haven't gone unnoticed. In this 30-minute webcast, Rob Sutton,...
    • Cisco Takes Customer Listening Seriously - Duration: 32 minutes.

      • 6 months ago
      Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Cha...
    • Cigna's Aptitude for Contact Center Intelligence - Duration: 29 minutes.

      • 6 months ago
      Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how...
    • The "Cake Boss" Bakery's Recipe for Social Listening Success - Duration: 28 minutes.

      • 6 months ago
      In this Take 30 With 1to1 Media webcast, Leo Minervini, chief information officer, Carlo's Bakery, the bake shop in TLC's popular "Cake Boss;" and Mila D'Antonio, editor-in-chief, 1to1 Media, discu...
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