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Employee Coaching with NICE Performance Management (NPM)

  • NICE
  • 13 videos
  • 2,865 views
  • Last updated on Aug 16, 2016
Peg Peterson is a 20-year veteran of the telecommunications industry and a seasoned performance improvement and coaching expert. As a master coach, consultant and performance management guru, she advises on call-center operations and leadership. She drove adoption of NICE Performance Management from 45 percent to 98 percent in her organization and frequently coaches C-level executives, leaders, teams and individuals. Her “Data+Behaviors” approach applies data-informed strategies to coaching for change on the behavioral level. The process has generated proven results across all areas of business: contact centers, vendors, retail sales, partners, telesales, chat, back office and online support.
Peg Peterson is a 20-year veteran of the telecommunications industry and a seasoned performance improvement and coaching expert. As a master coach, consultant and performance management guru, she advises on call-center operations and leadership. S...
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