2:54 minutes. Douglas W. Lundy, MD, MBA, an orthopedic trauma surgeon at Resurgens Orthopaedics in Atlanta, Georgia, describes changes his practice made to improve patient safety based on the data and recommendations in The Doctors Company’s Orthopedics Closed Claims Study. The study revealed that most claims against orthopedists do not reflect the quality of care, but the patient’s perception of the care. Many lawsuits stem from known complications of the procedure. Orthopedists can reduce liability by improving communication and managing patient expectations. As a result of the study, Dr. Lundy’s practice reviewed its internal process and risk management guidelines. It now seeks to better inform patients of potential complications, and it has adopted secure e-mail to enhance communication with patients. Also, the practice’s electronic health record system has been better utilized to inform patients of potential risks and provide appropriate post-operative treatment.
The Doctors Company, the nation’s largest physician-owned medical malpractice insurer, regularly issues industry-leading closed claims studies that alert specialists to common risks and help them identify ways to improve patient safety.
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