• Jenny Craig: How RapportBoost Supercharged Their Live Chat Metrics and Agents

    141 views 1 year ago
    See how this Conversational Platform-as-a-Service increased their business metrics and made their team as well as customers happier! Show less
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    • RapportBoost Podcast featuring Mike Aoki - Duration: 14 minutes.

      • 5 months ago
      • 4 views
      Hear from this foremost expert on the trends in customer service, call centers and the use of live chat. Learn why transferring phone agents over to live chat without training can actually hurt the...
    • RapportBoost Podcast Series - Featuring Kathleen Peterson Part 2 - Duration: 9 minutes, 28 seconds.

      • 8 months ago
      • 3 views
      Part 2 of our interview with one of the foremost experts in Customer Experience management. Learn how organizations need to be more strategic in their practices.
    • RapportBoost Podcast Video Series featuring Kathleen Peterson - Duration: 7 minutes, 42 seconds.

      • 8 months ago
      • 7 views
      Part 1 of our interview with one of the foremost experts in Customer Experience management. Learn how organizations need to be more strategic in their practices.
    • Dani Apgar RapportBoost Tip on Amusing Language - Duration: 58 seconds.

      • 1 year ago
      • 7 views
      Expressing amusement is tricky but it can be a powerful way to softly break the ice between the agent and the visitor. When used correctly, it can quickly relax the visitor and open the door for de...
    • RapportBoosting Tip #9 Happiness Language - Duration: 73 seconds.

      • 1 year ago
      • 7 views
      See what our own Dani Apgar says its usage create a positive environment for the conversation.
    • RapportBoosting Tip #8 - Formal Language - Duration: 43 seconds.

      • 1 year ago
      • 8 views
      Informality often builds rapport. However, it is important for agents to communicate formally until the visitor breaks the ice. Mirror their level of formality and reading/writing levels.
    • Podcast Interview - Part II of Dan Miller, Opus Research - Duration: 10 minutes.

      • 1 year ago
      • 5 views
      See what he says about how to decipher if a live chat session is going well for not.
    • Podcast Interview - Featuring Dan Miller, Founder, Opus Research - Duration: 15 minutes.

      • 1 year ago
      • 10 views
      Hear what he says about organizations needing to strike the right balance between Humans and Artifical Intelligence in Live Chat
    • RapportBoosting Tip#7 - Name Use - Duration: 57 seconds.

      • 1 year ago
      • 10 views
      visitors' names is a powerful way to acknowledge the individual and to build rapport.

      Overusing or using a visitors' name at the wrong moment in the conversation can seem disingenuous and even ro...
    • RapportBoosting Tip #6 - Emotionally Charged Words - Duration: 40 seconds.

      • 1 year ago
      • 26 views
      Emotionally charged words can produce a strong reaction in a visitor. Use of emotionally charged words can be tricky and we recommend limiting their use.
    • Podcast with HubSpot's Brian Bagdasarian - Duration: 14 minutes.

      • 1 year ago
      • 22 views
      We discuss the ongoing evolution of chat and its impact on customer service
    • RapportBoosting™ Tip - Encouragement - Duration: 53 seconds.

      • 1 year ago
      • 11 views
      Encouragement can be powerful in helping visitors emotionally validate their choices and is especially powerful when visitors are trying to convince themselves to make that purchase
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