Many companies today are struggling to differentiate themselves in the marketplace, but the biggest and best businesses and brands maintain the deepest engagements with both their customers and their employees.
Kerauno, a powerful communications workflow platform, enables businesses to communicate with purpose, creating meaningful customer and employee engagements and streamlining business processes in order drive revenue to the bottom line.
In today’s always-on world, your customers want to engage with you on their own terms and Kerauno can help you manage those customer communications by integrating with and expanding the platforms you already use.
Most companies have multiple communication touch points – Email, social media, website, phone, SMS texting, and chat for example. By integrating Kerauno’s powerful workflow tools, you can automate communication, collect customer data, and generate detailed reports about your interactions.
• Enhance email campaigns with automated outbound messaging.
• Generate automated texts or calls to follow up on social media interactions.
• Incorporate chat into your website to add a new dimension to your customer engagement.
• Use text messaging to send reminders, confirm appointments, or just follow up on customer queries.
• Kerauno’s powerful workflow tool can help you collect customer data and preferences to increase the ROI of your web presence.
• Create customized outbound and inbound messaging to engage customers through voice communication.
Whether your employees work just down the hall from one another, or across the globe, Kerauno provides tools that increase collaboration and optimize business processes.
Tools such as Chat+, Conference Calling, the Bolt Softphone, and endless software integrations via the API enable your employees to collaborate anytime, anywhere and on any device.
Chat Plus enables the power of collaboration through group texting, file sharing, private channels and more.
Maintain your corporate identity and connect from any device, anytime, any where with the bolt softphone platform
Easily initiate conference calls on the fly to get the right people in the room for every meeting, no matter where they are.
The Kerauno API creates endless opportunities to optimize your business communication processes when combined with Kerauno’s powerful workflow tool.
Everyone can feel good about increasing customer engagement and employee collaboration, but Kerauno also provides opportunities to increase revenue and decrease costs – both of which add profits to your bottom line.
Most companies have some type of billing system that sends out invoices for collection either by email or snail mail (or both). But what happens when bills are overdue? Most likely, someone gets on the phone and calls the delinquent customer to collect.
When integrated with your billing system, Kerauno can automate that call with a message telling the customer that their bill is overdue, and provide options for them to pay by phone or speak to someone in billing to get their account up to date.
If you’re in a law office – or any company that bills hourly for phone consultation – Kerauno can help you generate additional revenue by reducing the amount of time employees spend logging phone calls.
By integrating Kerauno with a time tracking system, a lawyer could start the clock with a press of a button and stop it when he or she hangs up. Kerauno can identity the client through caller ID and send the call info directly to the time tracking software.
Suppose each lawyer makes 6 phone calls a day and it takes two minutes to log each of those calls. That equates to one hour per week spent logging calls. Assuming a rate of $200 per hour, that could mean as much as $10,000 per year for each lawyer in the firm.
For companies that utilize field service representatives, Kerauno can automate the notification process for both the service rep and the customer. Imagine that your technician simply texts back through Kerauno that he or she has completed a job. Kerauno, if integrated with the dispatch software, could automatically text back the location of the next job. Once confirmed, Kerauno could initiate a call with an automated message to the customer to let them know that the technician is on the way.
Sports franchises can use Kerauno to leverage their most valuable assets – their star players or coaches – in order to increase ticket sales or just better engage their fans. The team could send a text from the star quarterback to season ticket holders who have not renewed for the next season, or create a voice message that goes out on game day to rev up fans coming to the game.
These are just a few examples of how Kerauno can impact business communication workflows. If you are interested in learning how Kerauno can improve your customer and employee engagements as well as add revenue to your bottom line, contact us for a custom demonstration and workflow analysis.