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  • NICE Evaluator for Public Safety - Wilmac Webinar - Duration: 38 minutes.

    • 1 year ago
    • 102 views
    In a public safety environment, it is crucial that dispatcher performance and agency processes be reviewed and evaluated for continuous improvement. NICE Evaluator is a valuable and flexible applic...
  • Supporting Today's Compliance Recorders - Wilmac Webinar - Duration: 36 minutes.

    • 1 year ago
    • 39 views
    Ensuring that your solution is functioning correctly is of the utmost importance, and we will share our insight gathered over many years in the industry on how to successfully achieve compliance, r...
  • Revolutionizing Workforce Optimization - Wilmac Webinar Overview - Duration: 66 seconds.

    • 1 year ago
    • 42 views
    Our webinar discusses our Transformation Model that provides a framework to identify where you are today, discuss the five key components critical to optimization, and demonstrate the Knoahsoft Har...
  • Call Recording Managed Services - Wilmac Webinar Overview - Duration: 66 seconds.

    • 1 year ago
    • 32 views
    Without proper proactive management, customer service and support, call recording users risk losing recordings making them subject to litigation, fines, and complaints that result in tangible loss....
  • Workforce Management - Wilmac Webinar Overview - Duration: 61 seconds.

    • 1 year ago
    • 50 views
    Workforce Management solutions help companies most efficiently manage their contact center with robust features including forecasting, scheduling, request handling, communication, reporting, and pe...
  • NICE Inform Organizer - Wilmac Webinar Overview - Duration: 64 seconds.

    • 1 year ago
    • 196 views
    For today’s Public Safety organizations, incident-related data comes in various formats and from multiple sources – police body cameras, dash cameras, surveillance cameras, cell phone video footage...
  • Quality Monitoring in the Cloud - Wilmac Webinar Overview - Duration: 69 seconds.

    • 1 year ago
    • 28 views
    Strong contact center quality programs have never been more important. Poor customer service has resulted in $84 billion lost annually and a staggering 71% of consumers switching to competitors. To...
  • NICE Evaluator for Public Safety - Wilmac Webinar Overview - Duration: 67 seconds.

    • 1 year ago
    • 99 views
    Overview of our webinar on NICE Evaluator, a leading call recording solution for Public Safety and Emergency Management environments.

    In a public safety environment, it is crucial that dispatcher...
  • Wilmac Workforce Management Webinar Summary - Duration: 114 seconds.

    • 3 years ago
    • 23 views
    Workforce Management solutions help companies most efficiently manage their contact center with robust features including forecasting, scheduling, request handling, communication, reporting, and pe...
  • Wilmac Quality Management in Call Centers: Coach the Coach - Duration: 84 seconds.

    • 3 years ago
    • 30 views
    Our Coach the Coach webinar discusses the tremendously positive impact a robust coaching curriculum, that drives agent behavior through actions, can have on your environment. With our specialized k...
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