Mrs. Lisa Campell From: Australia Evaluated: 5 stars Reviewed on 5th September 2017 Treatment received: dental implant, wisdom tooth extraction Hi my name is Lisa and I’m from Sydney and I just wanted to tell you a little bit about my journey with I-Dent Dental Implant Center. Back home, over the years, I really started to hate my teeth. It started with a general dislike, as the discolouration increased - eventually, it went from a light yellow and developed into something quite dark and I started to feel pain in my wisdom tooth and the stints of pain became longer and the time in between when I would feel quite serious became shorter. Eventually, it was at the stage where I couldn’t really eat or think. I was famously snappy and short fused! I really needed to change my teeth do something about it - not just from a wellbeing perspective - there was also the serious pain. I knew then, that I needed to change the way I felt about myself. I accepted that my teeth that would be the inaugural step change for my confidence, that I had to get something done about it and get that Hollywood Grill, right? So, I started researching online. I knew that I wanted to find a practice that was reputable, practitioners that would take time to understand their patient and worked with leading products and be committed to the success of the patient outcome. I had a number of conversations over email with a number of practitioners in Hanoi, Ho Chi Minh City throughout the search, as well. Ultimately, I chose I-dent Dental implant centre because all of the communication I had was really friendly, massively consultative. All my concerns and questions were addressed over email. The response rate was if not in the hour, then definitely within the half hour - those things mattered to me a lot, it was a calming representation of the service I could expect throughout the whole procedure.
I found comfort in the time shared with Dr. Tung, the procedure was designed to support the intentions I had for my new look. All of the communication with I-Dent Dental Implant Center Before I even got on a plane to Ho Chi Minh City, I knew the details of the procedure, how long each session was going to take, what I would be charged for the entire restoration. It was planned out, so well that I knew the dates I would need to be in Saigon - so I could plan my trips to like Mui Ne, an awesome beach town a few hours away and the most of the time I had while I was here on a holiday + dental work. On arrival, it was awesome, an awesome reception - really, really cool, day spa-like floral scents - is what I’m talking about! I was greeted at the front desk by 3 really happy, enthused ladies - it was a great introduction to I-dent Dental Implant Centre. They were also really well prepared for me, as well - which was great - I think there is a lot to be said about the way you’re invited into a practitioner’s environment, right? Then we did the re-run of the procedure - I felt really comfortable and confident that what I had spoken about and the intentions of what I wanted to achieve was being built into the plan and was exactly the same. Although, as we were discussing what would take place during the sessions - I was becoming slowly more conscious of my irrational fear, well I have 3. Snakes, magpies and needles - particularly dental needles! It wouldn’t be an overstatement to say that this was the probably the reason as to why I was putting off getting a full restoration done for quite a long time. I was even allowing myself to go through the pain with my wisdom tooth - because I was fearful of the needle! On the day, I had this really kind of aggressive, ready, ‘gung go” approach - “no pain no gain” - like a fighter getting ready for a match! I thought “Lisa, it’s you VS the needle”! It’s actually quite embarrassing, thinking back to it now - there’s me grabbing the hands of two nurses - I could see their knuckles curling under the pressure of what I was putting their hands under, which was probably a first for them, but not a first for me with a practitioner, that’s for sure.