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United Breaks Guitars

by sonsofmaxwell • 14,911,073 views

You saw the video, now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of...

Band guy in the middle window looks like Phil Kessel
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LOL! The guy in the left one resembles "The Master" from the schlock film "Manos, Hands Of Fate."
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I just saw an article suggesting that the resulting poor publicity from these videos caused a $180,000,000 drop in share prices. They probably should have just bought the dude a new guitar.
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It's right  there in the lyrics!He told the cabin crew about it and they blew him off.  He told the "customer relations"  people and they blew him off.  So he wrote the song and published it to punish the ASSH*LES.THEN, they paid attention.  TOO DAMNED LATE.He probably earned more off the video than the simpering suck-ups at United could offer him.I avoid United for this reason as well as my own experience with the ASSH*LES.I get a choice from my company for international travel and I pick Lufthansa or even Air France over the United buttheads.
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yeah , they deserve it.
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.  الاغنية هذي لمطرب كندي  كان  في رحلة طيران على الخطوط اليونايتد الأمريكية. وبعد الوصول وعندما هم بالنزول من الطائرة وإذا بأحد الركاب  يخبره انهم رمو القيثارة الخاصة بة وعندما نظر المطرب فلاحظ ان القيثارة المرمية هي قيثارته. ذهب واخبر موظفين الخطوط اليونايتد ولم يهتموا بشكواه. ذهب للفندق واكتشف ان قيثارته كانت مكسورة من جرءا الرمية. تقدم بشكوى للخطوط هاتفيا وبالإميلات والرسائل مطالب ب تعويض ١٢٠٠$ عن الأضرار ولكن دون جدوى. وبعد تسعة اشهر من تكرار المحاولة كانت ردود اليونايتد بالرفض. فقرر المطرب عمل أغنية وانزلها في اليو تيوب مفادها ان اليونايتد تكسر القيثارات. فكانت النتيجة أن شاهد المقطع ١٤ مليون مشاهد.  في بداية الأمر و بعد ان وصل المقطع الى ١٥٠الف مشاهد حاولت اليونايتد من المطرب حذف المقطع مقابل مبلغ كبير من المال  فرفض المطرب وكانت الكارثة.إذ وصل عدد المشاهدين في المقطع حتى الأن ١٤ مليون وقامت اكثر من ٢٠٠ قناة تلفزيون وإذاعة بعمل مقابلات مع المطرب بخصوص الأغنية. وقدر المحللون خسارة يونايتد بحوالي ١٨٠ مليون دولار. وذلك ان سعر سهم الشركة انخفض في سوق الأسهم بأكثر من ١٠٪ درس مهم يجب أن تتعلم منه هو " عدم اهمال الشكاوي "  هنا الاغنية 👇 http://youtu.be/5YGc4zOqozo الاغنية رائعة اُسلوب جميل في التعبير
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Is it just me or does he look exactly like Steve Carrell?
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Dave Sanders Shared on Google+ · 2 months ago
A musician named Dave Carroll recently had difficulty with United Airlines.   Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.   During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.   The Manager responded: "Good luck with that one, pal."   So he posted a retaliatory video on YouTube.   The video has since received over 6 million hits.   United Airlines contacted the musician and attempted settlement in exchange for pulling the video.   Naturally his response was:    "Good luck with that one, pal."   Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.   Here's the video
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I throw bags but not guitars. I Couldn't if you paid me to do it.
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I understand Taylor, gave him two new custom guitars! Hats off to TAYLOR! Musicians have an emotional connection to their instruments, the loss of one can be devastating.
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+Bass Player Taylor doesn't deserve a big commendation. It was obviously a publicity stunt, and even two $10,000 guitars to this guy is so insignificant a loss to the company that it literally doesn't matter. They saw that this video was hugely popular and took the chance to get some good PR.
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+JuiceITH but Taylor also paid for I believe the second and third untied music videos this guy did. The owner got publicity for it, sure. But they didn't have to do any of that stuff to still get a lot of publicity from this dudes songs.
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Dave Carrol from the east coast had his guitar busted by united airlines ... this is my TOTD . He did two more videos , there were case studies it launched his career more  .
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United Airlines  SMASHED MY GUITAR ...classic
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OK, this should cover me for the next 100 years.... Thumbs up if you're watching in 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2051, 2052, 2053, 2054, 2055, 2056, 2057, 2058, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2078, 2079, 2080, 2081, 2082, 2083, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2091, 2092, 2093, 2094, 2095, 2096, 2097, 2098, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, or 2115.
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+Idiot Savant Incarnate … Then he makes another song titled "United Breaks Calendars" . . .
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Customer Service In The Age Social Media If Not Managed ✓ United Breaks Guitars ✓ https://youtu.be/5YGc4zOqozo
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Welcome to the thank you economy.
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rostinventures Shared on Google+ · 1 week ago
Why Online Reputation Matters in marketing business & customer service
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Saudia Airlines are doing the same to our bags!! 😡😤✈️🇸🇦⛔️🔓
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I think 100% of the 1000 people that disliked this were United employees.
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Bad customer service never pays off. Its cheaper to please one guy, than lose 1000's of people.
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الي جاي من عند الدكتوره لايك 😂
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J Ross Hester PA CH Shared on Google+ · 4 days ago
Don't screw with a man's guitar or woman...
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"United Brakes Guitars" should be a t-shirt. "I can't afford a Taylor" would be a good one too. (LOL) Way to go guys! I still play (semi-profesionally) on my old beginner with a slightly warped neck. An airline misplaced my guitar ONCE. I was so freaked out. At least this airline was helpful (it ended up on another flight to my destination), but when they asked the value of the guitar I had to ask, "Do you have kids? If you can put a value on that...". They nodded their heads, in understanding. Got it back the next day. A new Taylor, or Gibson just wouldn't replace my old girl, "Jackie".
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+Lambeoccaca Fortunately, yes. It ended up on a later flight, but until it was in my arms the next day it felt like I had a missing child! Usually there's always one older dude at the baggage check who plays and is always interested in what type your carrying, and assures you that "we'll take good care of her".   As for the clowns these guys are singing about. I'm sure I've lost many-a-job for less. I can't believe a company in Airlines can be so irresponsible, and unsympathetic. Those are 3-5000 dollar guitars, and most musicians don't bother insuring their instruments. Dwelling on it conversationally kind of makes me want to make a t-shirt that says, "According to recent statistics your more likely to die on United Airlines than on your way to the Airport". Kind of long-winded, but with the right font..? What do you think? :) Also, thanks for caring! That's really nice of you. 
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Saud Tayeh Shared on Google+ · 1 week ago
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+EarlRegent lol I doubt it was a mile. The Halifax airport is pretty small.
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+Kyle Morrissey Transit Newark. Had to run around newark airport and i tell you, they are not very helpful.
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Carl Nylund Shared on Google+ · 3 weeks ago
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Its true . Ibelieved ....thank you for nice word and song
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Been around for a while. Beautiful "payback" on United Airlines in the U.S. They busted his guitar and refused to pay compensation and gave him a real hard time. He threatened to write a song about the incident. United Airlines told him, "Good Luck with that."  The song got heaps of airplay, United asked him to drop it. He told them, "Good Luck with that." Real case of Poetic/Musical Justice.
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Makes one feel SO GOOD when someone "sticks it" to a company that treats  customers like crap. That is exactly what happened when United Airlines decided to give Dave Carroll a hard time. His SECOND great song about the lousy service by United Airlines follows the one above. You can click on it after the first song finishes. Then, just for good measure, there is a THIRD song, also another "SMASH" Hit. Oh, Did I mention he also has a Book about it? 
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Rahmat Ullah Shared on Google+ · 3 weeks ago
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Zool Ihsan Shared on Google+ · 2 weeks ago
UNITED Breaks Guitars Yep....it seems they do. My friend showed me this video to which I commented "This is the best use of internet I've seen in a long time. +Dave Carroll was flying +United Airlines and well from the song, it would seem that his guitar got tossed around and broken on the tarmac. 9 months later United still hasn't compensated him for his guitar...so he wrote a song about it. They offered to FINALLY compensate him if he takes down the video. I hope he never does and +Taylor Guitars just hooks him up with a nice new guitar, because what's bad for United Airlines could make Taylor look awesome. What do you think +Daria Musk I'm pretty sure you love +Taylor Guitars as much as Dave. What would you have done in this scenario? PS - I do not know +Dave Carroll at all, but I tip my hat to you sir. This is how you take it to the man.
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good for you , it is time to corporate to learn how to respect consumers .
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bringing the big boys back down to earth, good on ya dave :-)
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I love The power of Social media
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الخطوط السعوديه يبغالها كدا اغنيه كمان
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يبيلها سمفونية
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The official airline of the PGA (guess who?)  lost golfer Russel Henley's clubs today on his flight to Augusta GA for the Master's tournament.  Supposedly they found them, and are shipping them to him now.  Not the first time they've done this, either: last year, they lost Rory McIlroy's clubs when he flew to Dublin for the Irish Open. sports /dot\ yahoo \dot/ com (slash) news/official-airline-pga-loses-golfers-203513465.html
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Our band flew to South Korea and the baggage handlers dropped and broke a new Subwoofer and totally scraped up our brand new road cases that our gear was in, completely tearing off some of the protective metal corners and handles. Just HOW they did that much damage is beyond me. When I complained they grudgingly gave me $60 and acted as though I should be grateful that they would even do that much.
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United Airlines is a bad company .. never fly with them .. 😰😤
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When traveling, always regard your schedule, itinerary, and equipment list as tentative. Busted stuff is kind of normal on chicken busses, hitchhiking, etc. These guys seem to have taken their very best guitars on a trip... Travel teaches a person wisdom -- penetrating wisdom that the non-traveler simply never learns. I doubt United lost any stock value; "say whatever you want about me, just get my name spelled right" ie. any publicity is good publicity. By the time the public learns to avoid a compamy like this it's too late - they become the old grampas that never go anywhere and whole new generation has to learn it. I've never been able to figure United out anyway - SW flies you for $200, United $900. How they stay in business is a mystery
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Haha I love this! Good on you for taking them on :)
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He gave that company a real hard time .... Good job
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It's 2015 and this video still lives.. Thank you Dave, thank you Taylor, and screw you corporate world and United Airlines.
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Good what you did brother
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You are singing strongly with all your feelings I like the song and United are really bad
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عندي تجربة مخيسة مع هذه الخطوط و خدمتهم السيئة
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best reasonable shitstorm seen so far
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شركه طيران فاشله التي لاتهتم بعفش المسافرين ولا يهون الخطوط السعوديه
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United's competitors have produced this song !
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I wonder if I could get these guys to do a video about the poor customer service that VisionWorks provides.
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ماله داعي يا يونايتد ترمون قيثارته
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Not an expert in Western music, but this song sounds like Bob Dylans (blowing in the wind) ! maybe its just me.
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And United is still breaking guitars out there. I had problems with them on March 6th 2015 and they just showed complete indifference toward me. I should have flown with someone else or gone by car.
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انا جاي من وتس اب ظافر هههه 😂😂😂 اللي مثلي يقول
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In other way it is free comercial song for united.. Now we know united. But nice song indeed.
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Fly Emirates Airline
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عقبال مايكسرون راسك .. يا جليل الحيااا 😁🚬
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WOW 😂😂😂👏🏼👏🏼
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I just want to say that I am from Saudi Arabia and I knew what happened with this mans guitar 😂
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In 2009, Dave Caroll an American singer/songwriter was flying on United Airlines with his band. He heard a fellow passenger exclaim that baggage handlers on the tarmac at Chicago's O'Hare International Airport were throwing guitars. Later he discovered that indeed his $3500 Taylor Guitar was broken. For nine months, Dave tried to get his damage claim processed with the airway with no results. So Dave did what he could do best!! He wrote a song and produced a video ‘United breaks guitars’. The YouTube video was posted on July 6, 2009. It got 150,000 views within one day, prompting United to contact Carroll saying it hoped to right the wrong. United mentioned it hoped to learn from the incident, and to change its customer service policy accordingly. However the damage was already done. Dave Carroll’s video is an example of how in today’s age of social media one voice can triumph over a giant corporation. It exemplifies the threat corporations faced in today’s age It is also an example of a good way to complain while remaining "respectful" and "not yelling".
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No matter what happens, it's never United's fault, it's always YOUR fault. Worst customer service I've EVER received.
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They should give u another one my friend
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Fly EMIRATES & feel the difference ^_^
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لو واحد مننا مسويها في الخطوط السعودية .. كان جابوه وسطروه وطلبوا منه يعتذر
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ههههههههههههههههه😂😂
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hhhhhhh you are amazing!!!
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اﻻ يوجد من يغني في الخطوط السعودية.!!!يا العجب .
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تعالو شوفو الخطوط حقتنا وش تسوي 🙉🙉🙉
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تحفه😂😂😂💔
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they messed with the wrong guy!
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감명 스러운  싸운드~~
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I like the concluding 😂😂😂😂👍👍👍👍👍👍👍👍👍👍👍
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To be honest, I just watched the episode of Doc Zone that this song was on, and I had to come and look it up. I LOVE it
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ياحبيبي تعال شوف الخطوط السعودية يكسرون لك ظهرك والله مو قيتار
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هناك خطوط طيران أسبانية بالخليج متحدة مع اليونايتد، بس تكسر أشياء أخرى، وينكسر ظهرك ما ردوا اعتبارك. الله يخارجنا.
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Wow was just about to book a flight to Pittsburg with them but changed my mind
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👍👍👍👍👍👍
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I'm about to travel overseas with a Taylor... I'm terrified. I'm thinking my best bet might be to mail it to myself and insure it. Any suggestions?
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+G. Steven De Amaral Pad the case with towels to stop hard impacts. There is no clear-cut distinction between 'flight-cases' that can withstand actual impact and ordinary travel cases that prevent dings and scrapes but don't hold the guitar tightly enough to be thrown around. Hardshell travel cases can be converted into ad-hoc flight-worthy cases with the intelligent application of towels/cloth buffer material. That's about all you can do. 
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Tell them its a violin, so you can carry it on. Hopefully you get an ignorant attendant who believes it :P
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I really like all the parts with the guys in sombreros and fake mustaches. I love my parody videos to be full of racism..this one doesn't disappoint.. 
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+anonymouswriter5 Are you kidding me? I guess it's only a matter of time at this point.
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أنشهر بالعالم العربي You are popular in SaudiArabia now :) good luck
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هذا سيم سيم الخطوط الجوية السعودية هههههههه
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im flying with united to america tuesday with my guitar in a gig bag will it be allowed on board? Because they aint putting it in the cargo hold with all the suitcases...
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U.S. Department of Transportation just issued a ruling that you are now allowed to carry your guitar on the airplane.  http://thehub.musiciansfriend.com/bits/new-musician-friendly-carry-on-rule-board-early-to-benefit?source=3XFCBK1 
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Some years ago a plane left CLT , gained altitude ,and as it banked into a turn the cargo door popped open and luggage rained down on a soccer field at the high school in Huntersville NC  ! 
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Very lovely and touchy song
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عايكم ب ناس والخطوط السيئة
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I think this accurately describes how United treats luggage. I hate United for how they'be treated my luggage in the past. Glad that the word is getting out there.
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خوووش اغنيه .بس مافهمت شي
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Wooow...... Nice work.....good idea you do ...............keep going.......
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الخطوط السعودية جابتني هنا
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عسى الله يهدي قلوبكم للاسلام
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ابشر والله بالعوض ولك مني غيتار جديد وكاله
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Sounds just like every country song I ever heard, or will ever hear.
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what  was the out come of this dog fight? Did the young man get paid for his guitars?
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