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United Breaks Guitars

by sonsofmaxwell • 14,992,010 views

You saw the video, now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of...

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+Kyle Richard Of course there are, and just so +GreatPirateSolomon knows that was the Country Song of The Week. The war rages on!
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Dave Sanders Shared on Google+ · 3 months ago
A musician named Dave Carroll recently had difficulty with United Airlines.   Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.   During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.   The Manager responded: "Good luck with that one, pal."   So he posted a retaliatory video on YouTube.   The video has since received over 6 million hits.   United Airlines contacted the musician and attempted settlement in exchange for pulling the video.   Naturally his response was:    "Good luck with that one, pal."   Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.   Here's the video
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Band guy in the middle window looks like Phil Kessel
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LOL! The guy in the left one resembles "The Master" from the schlock film "Manos, Hands Of Fate."
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.  الاغنية هذي لمطرب كندي  كان  في رحلة طيران على الخطوط اليونايتد الأمريكية. وبعد الوصول وعندما هم بالنزول من الطائرة وإذا بأحد الركاب  يخبره انهم رمو القيثارة الخاصة بة وعندما نظر المطرب فلاحظ ان القيثارة المرمية هي قيثارته. ذهب واخبر موظفين الخطوط اليونايتد ولم يهتموا بشكواه. ذهب للفندق واكتشف ان قيثارته كانت مكسورة من جرءا الرمية. تقدم بشكوى للخطوط هاتفيا وبالإميلات والرسائل مطالب ب تعويض ١٢٠٠$ عن الأضرار ولكن دون جدوى. وبعد تسعة اشهر من تكرار المحاولة كانت ردود اليونايتد بالرفض. فقرر المطرب عمل أغنية وانزلها في اليو تيوب مفادها ان اليونايتد تكسر القيثارات. فكانت النتيجة أن شاهد المقطع ١٤ مليون مشاهد.  في بداية الأمر و بعد ان وصل المقطع الى ١٥٠الف مشاهد حاولت اليونايتد من المطرب حذف المقطع مقابل مبلغ كبير من المال  فرفض المطرب وكانت الكارثة.إذ وصل عدد المشاهدين في المقطع حتى الأن ١٤ مليون وقامت اكثر من ٢٠٠ قناة تلفزيون وإذاعة بعمل مقابلات مع المطرب بخصوص الأغنية. وقدر المحللون خسارة يونايتد بحوالي ١٨٠ مليون دولار. وذلك ان سعر سهم الشركة انخفض في سوق الأسهم بأكثر من ١٠٪ درس مهم يجب أن تتعلم منه هو " عدم اهمال الشكاوي "  هنا الاغنية 👇 http://youtu.be/5YGc4zOqozo الاغنية رائعة اُسلوب جميل في التعبير
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I throw bags but not guitars. I Couldn't if you paid me to do it.
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ask your mom :-)
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I think 100% of the 1000 people that disliked this were United employees.
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Dave Carrol from the east coast had his guitar busted by united airlines ... this is my TOTD . He did two more videos , there were case studies it launched his career more  .
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United Airlines  SMASHED MY GUITAR ...classic
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Cathy Fletcher Shared on Google+ · 2 weeks ago
Hahaha! Why not let it continue, repackage...yes!
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I understand Taylor, gave him two new custom guitars! Hats off to TAYLOR! Musicians have an emotional connection to their instruments, the loss of one can be devastating.
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+Bass Player Taylor doesn't deserve a big commendation. It was obviously a publicity stunt, and even two $10,000 guitars to this guy is so insignificant a loss to the company that it literally doesn't matter. They saw that this video was hugely popular and took the chance to get some good PR.
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+JuiceITH but Taylor also paid for I believe the second and third untied music videos this guy did. The owner got publicity for it, sure. But they didn't have to do any of that stuff to still get a lot of publicity from this dudes songs.
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OK, this should cover me for the next 100 years.... Thumbs up if you're watching in 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2051, 2052, 2053, 2054, 2055, 2056, 2057, 2058, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2078, 2079, 2080, 2081, 2082, 2083, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2091, 2092, 2093, 2094, 2095, 2096, 2097, 2098, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, or 2115.
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+Idiot Savant Incarnate … Then he makes another song titled "United Breaks Calendars" . . .
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EnergyPoint Research Shared on Google+ · 1 week ago
If you've ever wondered what negative word-of-mouth looks like, take a gander at this... https://www.youtube.com/watch?v=5YGc4zOqozo
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Maria Rabbi Bauleni Shared on Google+ · 2 weeks ago
The power of 1 angry customer can cause you a serious reputational injury.......Unite airlines...if only they compensated David in good time.
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الي جاي من عند الدكتوره لايك 😂
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I love this so much. United's terrible customer service has cost me and my family well over a thousand dollars in shipping fees and missed flights because their employees blew it, and have yet to respond to any of our calls or emails. We even had a UPS employee file a complaint because of what they wrongfully did with our luggage. They even hung up on us twice. They're a joke of a company that treats their customers like garbage. I swear I'm not an angry person. Haha. This airline is just horrible.
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Bad customer service never pays off. Its cheaper to please one guy, than lose 1000's of people.
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J Ross Hester PA CH Shared on Google+ · 1 month ago
Don't screw with a man's guitar or woman...
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Its true . Ibelieved ....thank you for nice word and song
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Six years ago, United broke someone's guitar. Six years later, United broke the dignity of someone's autistic daughter. Moral of the story: don't fly United. They will break everything you have and then some.
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+EarlRegent lol I doubt it was a mile. The Halifax airport is pretty small.
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+Kyle Morrissey Transit Newark. Had to run around newark airport and i tell you, they are not very helpful.
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Been around for a while. Beautiful "payback" on United Airlines in the U.S. They busted his guitar and refused to pay compensation and gave him a real hard time. He threatened to write a song about the incident. United Airlines told him, "Good Luck with that."  The song got heaps of airplay, United asked him to drop it. He told them, "Good Luck with that." Real case of Poetic/Musical Justice.
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Makes one feel SO GOOD when someone "sticks it" to a company that treats  customers like crap. That is exactly what happened when United Airlines decided to give Dave Carroll a hard time. His SECOND great song about the lousy service by United Airlines follows the one above. You can click on it after the first song finishes. Then, just for good measure, there is a THIRD song, also another "SMASH" Hit. Oh, Did I mention he also has a Book about it? 
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That woman playing the UA rep, Ms Ilweg, looks a lot like Viki Lewis (News Radio).
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+حمد المحسن No, thank you. We're fine. Thanks. :)
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No one wants to convert to you're terrorist religion
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good for you , it is time to corporate to learn how to respect consumers .
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Ha ha, would you believe that this case study is part of my Open University MBA?
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They should give u another one my friend
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I love The power of Social media
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United!!!  Shame on you!!!
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Forget about Karma.....revenge is much sweeter!  These guys rock!
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A great perspective on customer service and how to use the media!
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"United Brakes Guitars" should be a t-shirt. "I can't afford a Taylor" would be a good one too. (LOL) Way to go guys! I still play (semi-profesionally) on my old beginner with a slightly warped neck. An airline misplaced my guitar ONCE. I was so freaked out. At least this airline was helpful (it ended up on another flight to my destination), but when they asked the value of the guitar I had to ask, "Do you have kids? If you can put a value on that...". They nodded their heads, in understanding. Got it back the next day. A new Taylor, or Gibson just wouldn't replace my old girl, "Jackie".
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+Lambeoccaca Fortunately, yes. It ended up on a later flight, but until it was in my arms the next day it felt like I had a missing child! Usually there's always one older dude at the baggage check who plays and is always interested in what type your carrying, and assures you that "we'll take good care of her".   As for the clowns these guys are singing about. I'm sure I've lost many-a-job for less. I can't believe a company in Airlines can be so irresponsible, and unsympathetic. Those are 3-5000 dollar guitars, and most musicians don't bother insuring their instruments. Dwelling on it conversationally kind of makes me want to make a t-shirt that says, "According to recent statistics your more likely to die on United Airlines than on your way to the Airport". Kind of long-winded, but with the right font..? What do you think? :) Also, thanks for caring! That's really nice of you. 
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United Airlines is a bad company .. never fly with them .. 😰😤
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Dealing with @United right now. Literally the worst customer service I've ever worked with. Makes @Comcast look like @Amazon
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This is a shining and good example of a giant corporation who felt that they were invulnerable and invincible brought low by the common man with a talent for music writing and presentation, now a hero to the public, & a further demonstration of the villainy of corporate indifference.
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Thumbs up for your humorous video, from someone who had her luggage damaged and misplaced ~
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He gave that company a real hard time .... Good job
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So, on what airlines does a traveler have confidence?  When Southwest first started I loved them.  Great service.  Then two years ago I flew SW from KC to Tampa and they broke one of my suitcases.  The next year I had to fly from KC to LA.  I didn't want to fly SW again but I needed to check two bags and their 2 checked-in suitcases "free" caused me to fly them again.  They broke BOTH my check-in suitcases and told me in LA the suitcases weren't covered, only the contents.  It would have been cheaper for me to fly another airlines and pay for the 2nd check-in.  They must have some real gorillas throwing the luggage at KC and their policy for damage means little.  Just sayin'.
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I see they just took out the black angels guitarist's 40 year old rickenbacker, Well done United you CUNTS!
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Using this case in my academic work.
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It's 2015 and this video still lives.. Thank you Dave, thank you Taylor, and screw you corporate world and United Airlines.
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I don't know if this is the "best" revenge concept ever, but it's definitely Hall of Fame material!
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This is required viewing for all travel professionals now, lol.
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UNITED IS STILL BREAKING GUITARS !!!
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اللي جاي من "زنزانه" لايك :)
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عندي تجربة مخيسة مع هذه الخطوط و خدمتهم السيئة
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From Stanley McCrystal's 2015 book, Team of Teams: "Within three days the video had more than a million hits and United’s stock price fell 10 percent, costing shareholders $ 180 million in value— 600,000 times the value of the guitar. McChrystal, General Stanley; Collins, Tantum; Silverman, David; Fussell, Chris (2015-05-12). Team of Teams: New Rules of Engagement for a Complex World (p. 63). Penguin Publishing Group. Kindle Edition.
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الخطوط السعوديه يبغالها كدا اغنيه كمان
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يبيلها سمفونية
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Qatar airways broke my kanun 😭
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united lost my dad took 3 days to find him had to call the RCMP
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United's competitors have produced this song !
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ماله داعي يا يونايتد ترمون قيثارته
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انا جاي من وتس اب ظافر هههه 😂😂😂 اللي مثلي يقول
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You are singing strongly with all your feelings I like the song and United are really bad
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감명 스러운  싸운드~~
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ATTENTION all united employs im about to go on a trip and if I have and damage done to my LUGAUGE THEN THERE WILL BE CONSIQUENCES
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I wonder if I could get these guys to do a video about the poor customer service that VisionWorks provides.
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Hows that working out for you United?
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No matter what happens, it's never United's fault, it's always YOUR fault. Worst customer service I've EVER received.
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ok but why is the rest of the band wearing the fake mustaches and the hats
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I posted a video review of my PRS guitars and included a short part about how United's baggage handler literally threw my guitars onto the deck after unloading them. I'm not saying they just dropped them hard...the guitars went in an upward arc through the air and before descending full weight with a THUD on the deck.  I saw the whole thing and yelled at the handler.  I thought for sure at least one of the guitars was going to be broken. Luckily the case I was using did its job and nothing was broken.  I still get very angry everytime I think about those guitars flying through the air.
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WOW 😂😂😂👏🏼👏🏼
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I used to fly United. Not anymore.
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Fly Emirates Airline
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In 2009, Dave Caroll an American singer/songwriter was flying on United Airlines with his band. He heard a fellow passenger exclaim that baggage handlers on the tarmac at Chicago's O'Hare International Airport were throwing guitars. Later he discovered that indeed his $3500 Taylor Guitar was broken. For nine months, Dave tried to get his damage claim processed with the airway with no results. So Dave did what he could do best!! He wrote a song and produced a video ‘United breaks guitars’. The YouTube video was posted on July 6, 2009. It got 150,000 views within one day, prompting United to contact Carroll saying it hoped to right the wrong. United mentioned it hoped to learn from the incident, and to change its customer service policy accordingly. However the damage was already done. Dave Carroll’s video is an example of how in today’s age of social media one voice can triumph over a giant corporation. It exemplifies the threat corporations faced in today’s age It is also an example of a good way to complain while remaining "respectful" and "not yelling".
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This is simply awesome , I cannot stand United ..... Maybe Dave can ultimatley bring down United all alone !!
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والله ما جرب الخطوط السعودية والا كان درا ان الله حق.
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اﻻ يوجد من يغني في الخطوط السعودية.!!!يا العجب .
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تعالو شوفو الخطوط حقتنا وش تسوي 🙉🙉🙉
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Fly EMIRATES & feel the difference ^_^
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تحفه😂😂😂💔
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I like the concluding 😂😂😂😂👍👍👍👍👍👍👍👍👍👍👍
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هناك خطوط طيران أسبانية بالخليج متحدة مع اليونايتد، بس تكسر أشياء أخرى، وينكسر ظهرك ما ردوا اعتبارك. الله يخارجنا.
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Wow was just about to book a flight to Pittsburg with them but changed my mind
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ياحبيبي تعال شوف الخطوط السعودية يكسرون لك ظهرك والله مو قيتار
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لو واحد مننا مسويها في الخطوط السعودية .. كان جابوه وسطروه وطلبوا منه يعتذر
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ههههههههههههههههه😂😂
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هذا سيم سيم الخطوط الجوية السعودية هههههههه
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I bet they learned a valuable lesson concerning greed after this video!!
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I really like all the parts with the guys in sombreros and fake mustaches. I love my parody videos to be full of racism..this one doesn't disappoint.. 
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+anonymouswriter5 Are you kidding me? I guess it's only a matter of time at this point.
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I'm about to travel overseas with a Taylor... I'm terrified. I'm thinking my best bet might be to mail it to myself and insure it. Any suggestions?
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+G. Steven De Amaral Pad the case with towels to stop hard impacts. There is no clear-cut distinction between 'flight-cases' that can withstand actual impact and ordinary travel cases that prevent dings and scrapes but don't hold the guitar tightly enough to be thrown around. Hardshell travel cases can be converted into ad-hoc flight-worthy cases with the intelligent application of towels/cloth buffer material. That's about all you can do. 
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Tell them its a violin, so you can carry it on. Hopefully you get an ignorant attendant who believes it :P
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أنشهر بالعالم العربي You are popular in SaudiArabia now :) good luck
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عايكم ب ناس والخطوط السيئة
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ابشر والله بالعوض ولك مني غيتار جديد وكاله
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Wooow...... Nice work.....good idea you do ...............keep going.......
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I think this accurately describes how United treats luggage. I hate United for how they'be treated my luggage in the past. Glad that the word is getting out there.
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الخطوط السعودية جابتني هنا
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what  was the out come of this dog fight? Did the young man get paid for his guitars?
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