Customer or Client: You Decide

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Uploaded by on May 4, 2008

Amy Cohen Efron presents concrete evidence to show the difference between customer and client role in video relay industry.

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Nonprofits & Activism

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Standard YouTube License

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  • Why must you always bash the video relay companies that have provided wonderful services for the deaf"????????

  • I agree with that concept as customer allow us to have freedom of choices.

  • I agree with you to an extent. But...isn't a client someone who hires you for a service? My clients hire me to perform shows for them ( Marionettes). They hire me, tell me what they want, pay for my service, i show up, do what they request. That's a client. I am a client of many businesses also. I don't like the current PC term for handicapped people 'consumers' makes them sound like cows. I prefer client. But i suppose customer is more empowering.

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