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My 300 Hour Ordeal with Sprint Tech Support

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Uploaded by on Jun 20, 2010

I have had super major problems with Sprint Tech Support and my new HTC Hero Android Sprint phone. It is a nightmare trying to get to the right department and have issues fixed. I must have spent 300 hours after regular tech support could not fix my problem,trying to get though to advance tech support and dealing with being bounced back and forth between Sprint Customer Care,Sprint Account Services, Sprint Finance and every agent and supervisor imaginable.HELP!

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  • omg...........................­.............I have HTC only got it 3 months ago.. what Im using is 3rd phone.. guess what spending tons of time calling them and visiting...tech centers which never fixed... I think they are a bunch of idiots. only thing they can do is... talking like shit to costomer... they are all manager and they all doing best.. SHUT THE FUCK UP! I gave up... Im using broken phone.. even tho I just got contract 3 months ago.. Im stuck in the fucking sprint jail

  • thats fuuny and so true

  • Boy, if you were half as obnoxious with tech support as you were in this video, then they probably couldn't help because you are incomprehensibly vague. "Sprint tech support, John speaking" "I HAVE A PROBLEM MY PHONE WONT SEND MESSAGES FOR THIRTY MILES AND HRRRBHGHBHHG PLEASE! HELP! COME ON! I WANT TO TALK TO YOUR SUPERVISOR"

  • 300 hour ordeal? Im calling bullshit.

  • In all that time of transferring, you never asked for a direct number to tech support?

  • All phone companies suck, it really comes down to coverage and how much you want to pay. If you get spring coverage, and you want a smartphone, sprint is your best option because of unlimited Data. Otherwise pick AT&T or Verizon, relatively similar, both have a larger coverage area, cheaper talk and text plans, but their data service blows. Basically; smartphone = sprint, talk and text = AT&T or Verizon.

  • this guy is dumb. the htc hero is a free phone, which will come with free problems. when you buy a phone they give you a trial period. have a tech open the phone to show you that there is no timer in the device that will make the phone turn to shit after 30 days... so there must of been a bad app that was downloaded or this phone took a bad spill. this jamoke didnt read into his warrantee.. he needs to get a hold of htc not sprint...

  • Mrslim you must work for them people like you are the reason why sprint sucks cause you guys take no responsibility and also in business the customer is always right!

  • Sprint sucks ! I agree!

    FU sprint!

  • Tell me about it.. I HATE Sprint!!!

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