British Airways: A customer message from Willie Walsh, CEO

Willie Walsh, British Airways CEO updates customers who have been affected by the disruption from the closure of British airspace.
Filmed at British Airways Head Office - 23 April 2010

Category:

Travel & Events

Tags:

• british airways
• ba
• volcano
• ashcloud
• willie walsh

[trueblue007]

Many of the processes the CEO describes have not operated as one is lead to believe by this video. As a global media group we have had several employees flying with numerous airlines world wide, without a shadow of a doubt BA have been the worst performing during the crisis. They have not advised of what to do next after being informed that your flight is canceled, tried to use the crisis to fill seats on future scheduled flights, refused to comply with EU law and made no contact with cust.

[FlyBritishAirways]

@trueblue007 Im sorry your flight was cancelled during the closure of UK airspace and you felt we hadn't advised you of what to do. We sent messages advising our customers to rebook at ba. com, contact their travel agent and also updated our website and Twitter with the latest info. I understand my colleagues have made contact and are waiting for some details. I'm sorry for the distress and disruption you're experiencing but we're trying to improve things as fast as we can.

[Superapplefrog]

@FlyBritishAirways Sure. And I'm the Queen of Sheeba's invisible cat

[FlyBritishAirways]

@Superapplefrog Thank you for your comment. Our priority remains to get as many of our stranded customers home as quickly as possible. We have also published our operational update on our website.

[Superapplefrog]

@tccat Maybe you should have a read of the newspapers, especially the Guardian (and its website) - clearly, despite this look-at-us video, BA are not interested in helping passengers but rather in making extra money

[tccat]

Nice to see British Airways keeping people informed & being as pro-active as they can be. Shame the other UK Long Haul Airline is being so re-active and it took their "president" so long to comment, and that was only because he needed to get to London for the Marathon.

Another Good Job British Airways!

[PeterFunggsp]

so?

[CastleSunshine]

british airways look after there passengers but some budget airlines treat you like cattle, yes you can get a flight for a pound but you can forget any food on the planes

[Dall9]

You're always the best airline company! Thanks for working so hard for us too ^_^

[Kentuckyhorse1]

Willie - you've had a tough year at BA but I personally think that you've done a fantastic job. Congratulations on a job well done.