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Uploaded by CallCentreHelper on Jun 19, 2009
A presentation by Jonty Pearce, Editor of Call Centre Helper looking at 15 tips of how to improve First Call resolution and improve Call Avoidance. Focusses on the Contact Center and Call Center.
Education
Standard YouTube License
Thanks for uploading this. Much appreciated.
ImEasyAs 2 years ago
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Thanks for uploading this. Much appreciated.
ImEasyAs 2 years ago