Tesco.com - using SMS to contact customers (O2 video)
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Uploaded by tescocomtv on Nov 9, 2008
In this video, Nick Lansley describes the plans that Tesco.com has for using SMS texting to let customers know exactly what time their delivery will arrive.
There are also plans to enable customers to contact Tesco through text messaging.
This video was created in partnership with O2 who have provided us with an SMS server to enable texting from and to our home shopping computer systems.
- 1 likes, 2 dislikes
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texting the customer with expected delivery time bad idea ,the customer still needs to be at home for the full duration of their slot so why try to predict the drivers delivery time.Why not reduce the slots to 1 hour instead of two hour .Their is so much can go wrong especially in the rural enviroment that can totally alter your delivery schedule.
rab1310 11 months ago
depends if the customer has the choice to turn on or off this service as usually they just shove it down your throat.
fireicer 1 year ago
every little helps!
MIKEGUIS 3 years ago