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Kiss Car Wash on Scholls Ferry Rd in Beaverton, Oregon

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Published on Mar 28, 2013

I would give a -star review if I could. Today I took my BRAND NEW Toyota Prius C-2, I lovingly call Zoomie, to get a bath. I started off going to the AMAZING McDonalds next to the car wash for a iced coffee and to check everything on my car prior to going through the motorized washing thing. I paid $10 for the highest level they offer. I start thinking it's really cool going through the wash, taking a video on my Android phone. I hear knocking, grinding and pinging all throughout the process and then my mirrors get snapped back. Reason to get worried right? Well I pull out of the wash and pull over to vacuum my lil car. I dry her off and then see a bunch of dings and scratches all over! I ask for their insurance info, told I have to wait for the manager. They say he'll show up in 30 minutes. It takes 1hr for him to show up. He then begins giving me the runaround and saying they are all road dings and that it's rock related. I checked before going in remember? And there were NOOO scratches or anything. Next he offers to wax and buff the car. There are also MANY micro scratches all over the car. I repeatedly ask for the insurance, no such luck. I call the number on their website. I talk to a lady saying they won't give me the insurance info. I then call my State Farm Agent and they said that's illegal and to get all the employee's full names and to tell them I'll be calling the Beaverton Police to confirm and enforce Oregon's insurance laws. They then refuse to give me their names and more and more hoopla.They said go ahead and call the Police. I then get a call from my WONDERFUL State Farm Agent's office letting me know they called the head office and that they were threatening to have me removed from the premises by Beaverton Police and filing harassment charges because I was asking for names and insisting on getting their insurance documentation if I didn't immediately leave.

So that's that right? So I leave, but not before taking extensive pictures. I drive over to my agent's office, less than a mile away. They confirm the damage and direct me to an auto body shop. The estimate I receive to repair the damage? $1,545.71! Now trying to figure out what to do. My car only has 3,340 miles on it and it's not even 3 months old. I'm still trying to figure out what to do about the repairs or even what I can afford. I'm a new college graduate and on a very tight budget. I'm very unhappy with the service here and do not recommend this location to anyone!

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