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The Casewise Online Visual Process Models for ITIL

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Uploaded by on Mar 7, 2008

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

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  • Brainwashed by ITIL, you are funny! As an ITIL Consultant, I think It's better to be brainwashed by best practise than be brainwashed by less effective ways of doing things. Service Management is what the customer/ end-user has been wanting in the IT industry for years but IT people only spoke tech jargon, and now ITIL helps the industry connect with the wishes of the customer/ end user.

  • it sounds like you are being brain washed and the video also sounds creepy.

  • Highly informative. Casewise offer some very good models

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