Social CRM Tools is an application available for Salesforce.Com that seamlessly integrates the world of Social Media with your Accounts, Leads, Contacts, and Support Cases within Salesforce.Com. This demo illustrates how you can perform realtime Twitter Keyword Searches using SocialCRMTools and generate leads into your Salesforce.Com database. The new features in the SocialCRM Suite of tools allows you to monitor the conversations on key search terms, and then create support cases or leads in SFDC.
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