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Apple Customer Service Experience

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Uploaded by on Nov 18, 2009

http://www.besttechie.net - Apple Customer Service Experience.

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Science & Technology

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Standard YouTube License

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  • the voice regocnition is so good because it runs os x instead of linux

  • ur such a copy of chris pirillo jks nah ur better no selling out! yay

  • Customer service at Apple stinks. I went into the store 3 times to get my iphone fixed. It was never fixed so I got a new one. The tech guy told me to do something on my computer for the restore and my computer got messed up.  I spent about 12 hours on the iphone problem. Dealing with this problem was like having a second job this weekend.

  • I think customer service can be good or bad regardless what company is. Comcast just fucking sucks though, it is never good...

  • Apple has the best customer service i have experienced. my macbook pro had a broken gpu and was 2 years old, they fixed it for free, gave me a new logic board, new battery, new top case on top of that they fixed it and hasn't broken down since. around $1000 for free! once you go mac you never go back!

  • I just brought my iPhone 3g into the Apple store because it wouldn't hold a charge and it had a crack on the bottom. Not only was the service fast and painless, they gave me a BRAND NEW iPhone 3g for free. :)

  • I had the exact same experience with Apple saying they shipped my Macbook Air and 3 weeks later, Fedex still hasn't gotten my computer back from them. I called them and they said the repair people accidentally put the wrong i-sight camera in and they replaced the whole motherboard. Then the guy turned it into overnight shipping even though I wouldn't be back at my house for another 3 days. It was pretty inconvenient how Apple forgot about shipping the product back to me and I had to call them.

  • Your videos are very helpful to me.

  • usually you can just press 0 to get to a rep

  • you are the type of consumer that makes any CSR's day! so easy to please and understanding! love it! this it the time of the year people have a hard time understanding any delays especially human error.... yes, I have my own nightmare story with t-Mobile and in order for them to help me I have to pay 75.00 a month to allow them to trouble shoot..... sad.........

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