ITIL Metrics: Service Delivery Metrics & KPI Best Practices

Can You Confidently Show the Positive Impact of Your ITIL Initiative?
Watch the full webinar at http://on-demand-itsm.com/metricuswebinarrecording.html
"ITIL Metrics Webinar: Best Practices and enablers in use of ITIL Metrics and KPIs to demonstrate Service Delivery improvements related to your ITIL/ITSM initiative"
The ITIL framework has been architected on the premise that an organization should design, deploy and continuously measure and improve a series of core IT processes (i.e. Managing IT with facts) in order to achieve visible improvements in quality and cost of IT service delivery. Yet a large percentage of companies do not have an effective means of measuring success and demonstrating the progress they have made with their ITIL initiative. For your private demonstration, please visit www.nouriassociates.com or email info@nouriassociates.com http://www.on-demand-itsm.com/metricuswebinarrecording.html

Category:

Science & Technology

Tags:

• ITIL
• v3
• Metrics
• KPIs
• Best
• Practices
• Service
• Delivery

[cmonster67]

Hopefully the rest of the seminar has more actionable information as opposed to sales brochure overviews.

[SailCelestine]

this is just the first 9 minutes of an hour long webinar - look at the video info comments for the URL to go and watch all of it.

[dneizer]

Waste of time. There are no metrics in this presentation.

[bocceli]

Where are the metrics parts?

[bradsmith72]

There is not much here that will help you establish good metrics or what metrics are important. In fact, metrics were hardly mentioned metrics at all except in the introduction. Mostly glossing over various ITIL ideas.