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Groundswell Profile: eBags

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Uploaded by on Aug 6, 2008

Groundswell co-author and Forrester Research Vice President Josh Bernoff: Ratings and reviews energize sales. Customers wondering if they should buy luggage online read eBags' ratings and reviews and buy with confidence. eBags' policies even turned one customer, Jim Noble, into a luggage word-of-mouth machine. See http://groundswell.forrester.com for details.

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