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HP Boosts Customer Service with Social Groups

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Uploaded by on Oct 31, 2008

NEW YORK (YouTube.com/AdAge) -- Hewlett-Packard, the world's largest information technology marketer, has reorganized to integrate digital marketing concepts as a core force across the entire company, according to CMO Mike Mendenhall. In his appearance at the recent ANA conference, Mr. Mendenhall also noted that the independent social networks that have grown up around its various product lines are now viewed as an integral part of its consumer service operations.

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  • Your service should not go unnoticed... Thank you Mr. Mark Hurd for all your many years of service to your customers... -an x-customer...

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