City Controller Alan Butkovitz released his report on the Philly 311 System. The Controller found that 311 failed to meet most of the program's key goals. One of the core missions of 311 is supposed to alleviate non-emergency calls to 9-1-1, which the Controller found the reduction to be virtually non-existent. To view the 311 Report, visit www.philadelphiacontroller.org
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