Does a small business need a website? Absolutely. According to Statistics Canada, 64% of Canadians "window shop" online before visiting a store to buy. Even if you're a "bricks & mortar" business you must have a website so people can find you, decide if you're products and services are what they need and how to buy from you.
Excellent points in the video Andrea. I know about the phone book, have a phone book and find it so much easier to just use Google whenever I need to find a local biz. Small biz owners - get a website. Doesn't have to be fancy. Just get a Wordpress website. Get a Yahoo hosted website and use their E-A-S-Y sitebuilder to build one. That's what I started my original biz with back in 2005.
StephanieTreasure 10 months ago