Cancel AOL
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Uploaded by hellotoday on Jun 25, 2006
Just how much trouble can you go through to cancel AOL
- 1,381 likes, 54 dislikes
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All Comments (1,482)
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@pgsboy NO BODY LIKES PEOPLE WHO TALK IN ALL CAPS, WHO GIVES A SHIT WHAT THE AOL GUY HAS TO SAY. HE DIDN'T DO HIS JOB, INSULTED A CUSTOMER MULTIPLE TIMES, END OF STORY.
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well it wasn't like this was a extreme situation, AOL customer support was taught to keep customers at all costs because they knew that once a customer left they didn't come back due to AOL's poor customer support (as we saw). So they actually were taught, had classes on how to keep customers, playbooks to follow, to try and keep customers at all costs. Thus the reason AOL failed. You can't treat customers this way and keep them.
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It's a big lie, the guy never got fired. If you call again, the same thing will happen and they will apologize again and say they fired the guy, but they never really do. Or maybe they did really fired that guy since it got on TV and the company felt humiliated, but if it wouldn't have got on TV, the guy wouldn't get fired. That's what the company taught him how to deal with clients.
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The poor guy was just doing his job....
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Lol fired for doing his job
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i THINK YOU SHOULD HAVE GIVIN THE AOL GUY A CHANCE TO TALK . ... AND LET HIM EXPLAIN AND YOU DID NOT LET THE AOL GUY TALK
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I cancel my account back in 2005. Had a lady stalking me online and they wouldn't do a damn thing about it. All they would do is laugh at me. I said cancel my account then, haven't been back since.
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GAWD, just shoot me instead of putting me on the phone with one of these customer service reps. He was so condescending to this customer. Geeze!!! Like pulling teeth.
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He was being to polite.
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This guy should be hired for a suicide hotline.
undisputed4life 7 months ago 64
3rd world problem = im dying, i need food. 1st world problem = it takes 20 minutes to cancel my aol account
ketsustyle 8 months ago 26