天下雜誌《能被小用,才是大才─ 27個不可不知的服務關鍵》

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Uploaded by on Jan 10, 2012

最夯的新機會 X 脫穎而出的心法

倒茶,要緩緩的倒,才能營造舒服的氛圍,讓客人感到貼心;
報紙,轉向正面再遞給客人,看似簡單的小動作,卻能讓客人感動。
服務,真的很有學問!

從跨國連鎖業麥當勞、到台灣大哥大、信義房屋、科技龍頭台積電,都爭相邀請的服務業超級教練、老爺大酒店集團執行長沈方正,分享傳授他投入服務業25年、超過22萬小時的­服務心法。

更多書籍資訊請見:
http://www.cwbook.com.tw/product/ProductAction.shtml?prodId=0000007298

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  • 但服務業第一線人員薪水真的偏低

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