AOL Interview

What you want to cancel AOL?

• Category

  News & Politics

[hack451]

I know this happened 2 years ago, but I still feel bad for this CSR shmuck. Calls like this don't happen because a few individual CSR's are jerks, they happen because part of these CSR's job performance is based on how many canceling customers they retain.

Yes, this John guy could have handled himself better, but calls like this wouldn't exist without a corporate policy that confuses customer service with sales.

[Rover]

Yah I have the same problems with the CSR's when I'm trying to social engineer user account information from them to take LEET sn's... it's shame it has to be this way.

[AnoleXM03]

I wonder if this fat fuck pulled the same stunt as his job over the phone

[Ralph Jenkins]

To be fair, "John" was just following his corporate orders.

But he really screwed up when he got mad at the customer.

[Christopher M]

I disagree... beats using GHELL and their 1,000 pieces of spam from the 2nd month your on it...

[timcat100]

I just want to be the first comment in three years. I win :D

[Sephlock]

High five him for me.

[Sephlock]

On the other hand, this is a case of a customer and a CSR, not a guy and his girlfriend.

Do we really have to extend "its not you, its me" to the cancellation of internet service now?

[thingeeee]

I feel a bit for the the customer service guy, he doesn't actually do anything that bad. Vincent doesn't really engage with him and the guy's job is to understand why the customer isn't satisfied. It's just standard customer retention techniques. The guy is genuinely finding out, as it seems Vincent had usage on the account. If he said he's changing ISP, or he's cutting the internet out of his life, or a logical reason, I'm sure the guy would have sped the call up.

[TheParaAnalysis]

AOL are evil! I had a business and correspondants to AOL and they stopped my account, still don't know why! lost all and every contact because of it, I was financial and jobless because of it. You just cannot believe the shite I have been under!! Do not trust them, get rid of AOL corporation evil. They loook at all your emails, Nothing is private.

[jas16899]

I wouldn't want to talk to this fatass beast of a human either. If you can't fit through two sliding doors, you don't deserve rights.