The usability of sending replies in Cerberus 3.x - unforgiving interfaces

A review of a use case in Cerberus 3.x - sending a reply to a customer. The video focuses on the possibility of accidentally pressing the 'discard' button - which will remove the text without the option to restore it.

This is an unforgiving interface and it can be changed using several approaches:
- provide an 'undo' button
- make the 'discard' button smaller, or keep it away from the 'send' button (which is the most common intention of the user) and away from the 'set waiting on customer' checkbox (which is normally clicked before pressing 'send')
- remove the 'discard' button entirely

More info: http://info.railean.net/index.php?title=UX_lab

Category:

Education

Tags:

• hci
• ux
• usability
• gui
• ui
• email
• reply
• test
• review
• brainstorm
• helpdesk analysis
• lecture
• educational
• comment
• software
• technology

[Grinbath]

Thanks for sharing; it's great to see video of usability tests in action.