Will customer service fall victim to the downturn?
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Of course costs will fall if you force everything to be done on the internet! Look at jobcentres!
Balticmania 2 years ago
By forcing people to buy expensive laptops and broadband connectivity, of course, everything's going to be cheaper! Even the jobcentres are doing this!
Balticmania 2 years ago
Always great to hear Rory Sutherland's views
ovorocadili 2 years ago