My Recorded Phone conversation with Capital One Credit Card Company

6.5 Minutes of a 25 minute phone conversation I had with a Capital One floor manager regarding high interest rate. It's disheartening with today's financial crisis that companies would dig deeper into customer's pockets and think their going to profit in the long run. How can they not see the benefits through servicing the customers needs? "Invest in the customer and they will invest in you"
Who stands to profit more if one person defaults: The credit company at 18% with 50 customers or the credit card company at 9% with 100 customers? Common Sense and Logic !

Category:

News & Politics

Tags:

• credit card companies
• credit cards
• Chase
• US Bank
• HSBC Bank
• unemployed
• foreclosure
• no credit
• credit bad
• card credit
• visa card
• money
• low interest
• consolidate
• Michigan
• economy
• credit score
• credit
• zero interest
• good credit
• bad credit

[mysterlingcastle]

charmaliqueNYC-I'm sorry to hear Capital One credit card took advantage of your loyalty and value. I know how you feel and the anger almost got the best of me. I asked the Lord for his help and guidance to get rid of Capital One. After their refusal to work with me, and I've canceled the card, they now send junk mail asking for my business back. NO chance! Remember, those who do wrong by others, have it returned to them two-fold. Blessing my friend!

[Lovelysk8ter]

I had the same thing happen to me! When I called the number on the back of the card, I got a very rude customer service agent who refused to allow me to speak with a supervisor. I told her I knew she wasn't the end all and be all in the matter and that I wanted to speak with a supervisor and she placed me on hold! The came back and said there was nothing I could do in the matter well she was wrong I called back and canceled the card!

[mysterlingcastle]

@Lovelysk8ter - People come first, when the companies start to focus solely on the money, they start pushing customers away. Chin up, keep the positive attitude and do not let these greedy pick pockets get to you. Let them do the leg work and you just live your life to the fullest. Blessings and may your days be filled with dream adventures. Keeping a positive attitude will take you a long way and priceless memories will last forever!

[mariepete1]

Capital One will steal your money people. Please BEWARE! DO NOT not authorize them to take monthly payments through ACH via your my checking account. I did and am very sorry I did so. Capital One was so greedy that instead, they took several payments totalling close to $400.00 . It has been almost a month and still has not gotten this matter resolve, and it's their fault.

[mysterlingcastle]

@mariepete1 Together, we the people can rid our society of greedy pick pocket lenders and portfolio managers! The money may seem lost but it will return one way or another when you least expect it. I believe: "All people are genuinley good most of the time". Believing in yourself with the support of faith, family and friends is the key to living a wonderful life. Their time will come, your on the right track, hang in there! Blessings my friend.

[301083247]

SO if you say you want to close the ac.they say, yes get lost...you are not retainable. Thats what the software will prompt.

[GabbGABB1990]

you want everything to be the easy way coz according to YOU you are GREAT, but guess what??? youre just the regular credit card holder that gets a credit card, starts spending useless stuff on it, and afterwards cant pay for it! get over yourselff!!!!!

[GabbGABB1990]

OMG! you are just so..... annoying! like, why do you get into a debt? Change in Terms happen ALL THE TIME! based on the economic situations, you gotta accept it, its a business youre not the only customer and as much as they want to help you they have limited options as to help a customer that probably only makes the minimum amount or just a partial credit,

[enigma7681]

by the way recording conversaciont with capital one is illegal

[enigma7681]

capital one has millions on card holders..You close your acc with them,A diferent department by computarize info will send you out a letter to open an acc with them...You are just a number if you dont like it then stop spending money that you dont have

[blu887]

I've been getting junk mail from Capital one for the pass month to apply for one of their credit cards. Yikes!

[GabbGABB1990]

you should really get some credit information before u start posting this stuff... thats what keep Capital One being a great business ;)

[GabbGABB1990]

Like, you have NO IDEA what ure talking about :S u didnt even do a balance transfer u any promotion u just had a normal APR and when the change in terms took place in CapOne ure APR changed :S and why are u asking for more information????????? I mean the womans already told u u have no other way vv his is a BANK its not ure friend :S !!!!!!! So pleaseeeee stop making ureself a victim......... u know how terms and conditions work!! Capital One complies with all Federal Laws :S so...

[brewjaz1]

You did a good job talking to them. You kept your temper better than I would have. I dumped them LONG ago because of a terrible experience. I wouldn't wish Capital One on my worst enemy!

[bziel25]

You have done such a GREAT job speaking, explaining, holding your temper ..etc. From another who went through such a thing with American Express.....

Thanks for posting this.....

[soccergoalie07]

Omg dude... be nice! Please for the love of god...  its the economy everyone has gone up on their rates. Actually u really can go so far in departments. . Be respectful please