Jaime García Cantero presenting at the bigmouthmedia Digital Marketing Summit 2011 in Madrid

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Uploaded by on Feb 22, 2011

Jaime García Cantero, reputado analista independiente, sobre los beneficios de una buena Customer Experience Management (sus siglas en inglés, CEM) dentro del marco de una estrategia CRM integrada y global. / Jaime García Cantero, renowned independent analytst, on the benefits of good Customer Experience Management (CEM) as part of a wider and integrated CRM strategy (in Spanish).

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