Suntrup West County BMW manager Tim Eberhart lied w Orson Guyton

A complaint has been filed with the BBB about the business. This jerk lost the dealer a 75k sale due to being stupid. We bought a 2010 X6 from Autohaus. What a pleasure to work with in finding my BMW.
Filed complaint...Consumer's Original Complaint :
On 5/14/09 A.M. talked to Rob Winters about a BMW Z4. Came back in p.m. Arick Heffner greeted us. Told him we were working with Rob. Rob said hello and then Arick helped us and I test drove a 2008 & a manual 2009 Z4. Arick told me to price on-line. On 5/15/09 a.m. I sent e-mail from http://bmwusa.com site for pricing. Tim Eberhart called me regarding pricing on a 2009 Z4. He indicated if I just sign paperwork on Friday and put down $1,000 to purchase a 2009 Z4, that I could come in on Saturday test drive an automatic 2009 Z4 and 2 other cars (740, 650) and if I wanted to cancel the Z4 order, it was "NO PROBLEM". I could get a refund of the $1,000 deposit or apply it to another car. So I faxed the credit app. and credit card on the understanding that I could make a final decision on Monday 5/18/09. 5/16 pm Arick called and asked if we had a problem with him and why we switched reps to Tim. I told Arick that I told Tim up front about both Rob and Arick helping us the prior day. Now I am in the middle of Suntrup's sales reps tug of war! Did test drives on Sat 5/16 with Rob. Told him I am not sure about purchase and may cancel the order on Monday. Called Rob on Monday 5/18 am to say I was still unsure and ask if he could show me other 650's on the lot. Rob was not available, so I left message to call me back. Rob called back left a message for me saying "Congratulations on my new Z4 purchase!" I called right back to say I did not order the car. Rob said Tim ordered it on Friday, talk to Tim. Long story short: Sales Manager Orson Guyton FINALLY gets on the phone with me and proceeds to be belligerent and loud saying he will cancel the Z4 order, but UNDER NO CIRCUMSTANCES is he giving me a refund of the $1,000. I went to Orson's ofc. Wanted Rob, Tim, and Orson in the room and for Tim to lie straight to my face about what he said to me. I addressed my problem and understanding from Friday to all three. Tim sat there and said he knows their credit policy and would NEVER have told me I could get a refund. At this point, it is my word against Tim's. Orson is raising his voice and being belligerent. Told me he would NEVER consider refunding my money. It is against company policy, but I could buy a car with him. Why on earth would I want to buy a car from the likes of him?? Their sales and business practices are unethical and give car salesmen everywhere a bad name. Every one of them pointed their fingers at each other and had a different story. Tim said Rob ordered the car on Sat; Rob said Tim ordered it on Fri. Regardless, I was dissatisfied with their sales practices and misleading promises and had no further wish to do business with them; especially after Sales Manager (Orson) was yelling at me after I asked him to calm down and be reasonable. He would not provide his boss's name, the business owner's name, the regional BMW contact, no one! Said he is THE FINAL WORD at the dealership and if I wanted to talk to anyone else then I could find their number on my own. He said he was done with me and to leave his office. I left. I have no idea if they cancelled the order, but I do know I did not receive my $1,000 back. How could he, in good conscience, think he should keep that money which hasn't even posted to my credit card at the time I am writing this??

Consumer's Desired Resolution:
Refund $1,000 to my credit card and cancel the unauthorized order of a 2009 BWM Z4.

BBB Processing

05/18/2009 web BBB Complaint Received by BBB

Category:

Autos & Vehicles

Tags:

• suntrup BMW
• Chesterfield BMW
• 14417 manchester rd
• 63011 BMW
• 63011
• 636-227-5454
• Internet Sales BMW
• Z4
• tim eberhart

[Whocares14417]

This is a customer who has nothing better to do with her time. Avoid her at all cost! Don't trust her.

[tone30185]

hmmm.....Whocares14417. How apropos! Who cares at 14417? No one!14417 is Suntrup's address on manchester rd and who there cares about customers? Not Tim or Orson. Nice try smarmy Suntrup used car salesman!

[Whocares14417]

Orson is the GSM not Ray Noones. Ray is the GM. Get your facts right!

[tone30185]

I'm sure the world needed to know this fact. Thanks for clearing that up Suntrup. Is this all you have to say for your poor service and questionable business practices?? PLEASE! Sounds like you have nothing to do with your time. What no unsuspecting customers to prey on??

[tone30185]

Orson Guyton "Lied" that he was the main man who made decisions at this dealership-however during the complaint process we found out that Ray Nunes is the dealerships GSM. Another lie!

We got call from Ray that a credit was issued on our credit card- But the truth is these lame asses did not respond in time to the credit card dispute within 30 days.

Here is the bottom line-don't not trust anything coming from this group go to Plaza BMW or Autohuas down the street.

[paulpno]

And no, I didn't pay it!! I used to love BMW but now I can't look at one without becoming SICK. Oh, and you won't get any help from BMW head office either who basically passively condone the c**p that goes on and tell you (very politely in not so many words) to go and screw yourself. YOU HAVE BEEN WARNED - IF YOU GO THERE NOW AFTER READING THIS THEN I'M SORRY BUT YOU DESERVE EVERYTHING YOU GET!!

[MrUtubinit]

Is this their website? westcountybmwDOTcom ? LOL!

[MrUtubinit]

Is this their website? westcountybmwDOTcom ? LOL!

[MrAnyone1979]

Orson Guyton is a robber and murderer. How can a cold blooded killer land a job dealing with the public? Unbelievable!!!

[roastbeefbaby]

look at this stupid nah nah orsonnnnnnnnnnn this how we do shit i eat nasty pussy

[tone30185]

Why dont you check the spelling in your user name and the multiple run on sentences in your comment, SmartestManAaive!! How much more obvious can it be that you have an over-inflated opinion of yourself and Orson! Your comment is completely idiotic and sound like you are a used car salesman. What a dumb @ss! You and Orson deserve each other. And bend over because its coming, sooner or later!

[TheCarshopper]

Suntrup West County BMW .... Be Afraid,..... BE VERY AFRAID !

[OneMoreWishx3]

Suntrup BMW is a joke.