Uploaded by hamptonhasit on Jul 10, 2009
A joint statement from Mark Hampton (dealer) and Jason Leonard (concerned customer) in response to Mr. Leonard's videotaping of former Hampton employees.
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71 likes, 20 dislikes
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Knucklehead employees can sink a business. It can take years, but once a dealership is branded in the community as "scumbags", it's over. Thankfully, a YouTube video finally woke up this dealer principal to the activities under his own roof.
johnnycanada 2 years ago
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Well played Mr. Hampton
TheAndyfist 2 years ago
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Ya know, this wasn't a bad way to handle it. Well done.
I've found that the quality of a company is not determined by what happens when all goes well, but what is done when the shit hits the fan. He done pretty good.
driftwolf 2 years ago
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Three bad apples? Sounds systemic.
rodstevensjr 2 years ago
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great response by Mr. Hampton
jburnskie 2 years ago
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That's the way to handle a potentially disastrous situation. Nice one!
wilshb 2 years ago
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Spend years building up a motor business and this is how your trusted employees can smash it down in 2 minutes
fragnasty54 2 years ago
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Ahh.. Why did ya pick me? :p
Collaziano 2 years ago
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your gonna be mr. hamtons employee of the month sal
NYNY173 2 years ago
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its nice to know that there are some decent auto dealers out there. i had a HORRIBLE experience with VW, they ripped us off totally!
good call Mr. Hampton! kudos to u.
MoonFlowerPixieDust 2 years ago 3
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Respect to Hampton! Well done, I say. This is a 21st Century case study in how a retailer handles an embarrassing situation. Corporate America, take note.
potatotruck 2 years ago 9
I think this is a great response from the dealer. If I lived closer I'd be a customer at Hampton Toyota.
s2kmingster 2 years ago 8