Funny video: baby using call-centre. Customer Experience - Future of Call Centres Keynote Speaker

Funny business video by Futurist Dr Patrick Dixon. Call centres make many people very angry - robot answering systems can destroy customer relationships. Call centre operational efficiency. Improving customer experience, better customer relationship management, cross- selling and upselling during calls. Incentivisation of call centre teams, agent retention, recruitment, performance and meeting sales targets. Motivation of call centre staff. Most people want a human being to answer. Innovation in call-centres, customer relationship management. Call-centre agents training, front end agent interfaces, call-centre scripts and scripting. Owning the customer relationship: customer knowledge, insight, integration of customer data. Reducing call centre costs per call, call length and call handling time. Automated answering systems, caller ID recognition. Case handling, elevation of problems, staff training. Call centre listening, customer feedback and problem solving. Improving the customer experience in call centres. Outsourced call centres and outsourcing to India.

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[pjvdixon]

Horrible call centre hassles - funny video - but issues really matter.

[ltsgoyanks]

You make such a fantastic point using the baby hyperbole! Substitute bay services for any other! Well done!

[pjvdixon]

@ltsgoyanks Thanks - glad you enjoyed the video which was fun to make.

[pjvdixon]

Recorded for fun using an animation process. What do you think? For more of my videos on this issue SUBSCRIBE to my next videos - press ORANGE BUTTON top left. Also if you click FAVOURITE (red heart) immediately below video, you will help other people find this video and enjoy it too. PLEASE do comment....I try to reply to most comments, but with 10 million different visitors to my sites sometimes it takes me a while. Thanks. Patrick Dixon

[TiahGothGirl96]

Voice kinda sounds like ricky jervais

[Saethchan]

Cute!

[ashdivay]

boring !