User-Unfriendly Information Kiosk Interactive Map

This is an example of a poorly-designed interactive touch-screen map I came across at the Cleveland Clinic. I don't think anyone thought about usability when designing this map!

Category:

Travel & Events

Tags:

• Information
• Kiosk
• Interactive
• Map
• Touch
• Screen
• Cleveland
• HCI
• user
• unfriendly

[ravnet09]

Anyone knows who makes this map?

Thanks.

[lynnvm]

@ravnet09 I'd like to know, too. The kiosk/map wasn't there the last time I visited the Cleveland clinic - about 2 years ago.

[NickSuch21]

What purpose does the mouse cursor serve on the map? If I wanted one of those, I could just find a computer with a mouse. This is a touch screen. That's some low-hanging fruit to improve the UX.

Agree, map is way too complex. How many users are looking for the children's hospital, the heart specialists, and lunch at the same time? Add a search bar, some keywords, or categories.

[lynnvm]

@NickSuch21  You are right. The category list provided on the screen wasn't useful, as nothing would stay put on the screen for long. Such a busy, busy interface!

[mmaccoutinho]

It seems that interface has a will of its own, heh :)

[lynnvm]

Yes. And the map isn't that great, either. Too much info on the screen.

[jjovereats]

The pointer should be a gun's Heads-Up display.

[lynnvm]

I'm glad it helped. You can see why it is important to consider user-centered design and usability!

[JesuisCoreenne]

oww... I'm korean. and I found this video while do my homework... this video help me up very much! thank U! :D