Telefónica O2 UK Executive Video

Watch this 2-minute video to hear Cheryl Black, Customer Service Director for Telefónica O2 UK, share the impact that the Jacada unified desktop solution has had on O2 UK's business. With the Jacada solution, O2 has improved customer retention, improved customer satisfaction and reduced operational costs by millions of dollars per year.
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Category:

Science & Technology

Tags:

• Unified Desktop
• call center
• call process
• agent scripting
• agent desktop
• agent workspace
• CRM
• O2
• Telefonica
• call time
• first call resolution
• customer service
• synergy
• business solutions
• contact center
• call time reduction
• lower call time
• CSR