Social Media: The Customer Service "Game-Changer"

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Uploaded by on Jan 3, 2011

http://www.burg.com/blog Social Media: The Customer Service "Game-Changer"

Both good and poor examples of customer service have most likely existed since the very beginnings of business. Thus, word of mouth, whether in ye olde village or in more modern times, has always been important.

However, it certainly never had the immediate and powerful impact to either make or practically destroy a business as it now has thanks to social media.

In this video, and with the help of a great book written by marketing (or, actually, UNMARKETING) expert, Scott Stratten, we'll look at just one example.

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People & Blogs

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  • Yantram bpo services pvt. Ltd provides services of Virtual Assistant Outsourcing Services in India provide wide range of Virtual Secretarial, Real Estate, Receptionist, Personal Assistant, Office Administration Assistants.

    Social media companies, Social media experts, Social media agencies, Social media consulting, Social media consultants.

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