Sales Tips: Getting your Voicemail Returned

http://www.blitzmasters.com Welcome to another episode of Coffee Coaching with Andrea Sittig-Rolf, CEO of BlitzMasters and creator of the Blitz Experience. One of the favorite techniques from The Blitz Experience is getting your voicemail returned. How often are you getting your voicemails returned? Ten percent of the time? Five? Zero? That's not because getting return calls is impossible; it's because you're doing it wrong. Here's the right way.

There are several components to leaving an effective voicemail. First, you need a hook - something that motivates the prospect to return your call. You also want to establish credibility and create curiosity.

It's important to have a script prepared for your voicemail message. There are three basic scripts that will entice your prospects to call you back.

The first is the current customer reference. Name drop one of your current customers in the same industry as your prospect. For example, if you're calling a hospital and already have a client from Acme Hospital, you could say, "Hi Mr. Prospect. This is Joe from XYZ Company calling about Acme Hospital. Could you please give me a call back? Thanks." Do not elaborate. Keep it as simple as that.

The second is the referral voicemail. Instead of name dropping a current client, name drop whoever referred you to your prospect. This would sound something like, "Hi Mr. Prospect. This is Joe from XYZ Company. George Smith asked me to give you a call. Could you call me back? Thanks." Again, just drop the name and hang up. This creates curiosity and will get your call returned.

Third is the vendor voicemail. Let's say you represent HP. You could say, "Hi Mr. Prospect. This is Joe from XYZ Company. I'm calling about HP. Could you please return my call? Thanks." Again, drop the vendor name and leave it at that. Dropping names creates credibility and the lack of details adds curiosity, resulting in a returned call.

Once you've mastered these techniques, you're going to start getting return calls. So it's important to be able to handle them when the phone rings. One thing to always do is to explain why you dropped the name that you did. This assures the prospect that you didn't trick them into calling you back. It also sets you up for the next task - highlighting what you've done for similar customers. Telling the prospect about how you've helped similar companies will pique their interest.

Use these tips to get noticeably more of your voicemails returned. Thanks for watching and be sure to check out other episodes of Coffee Coaching

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[banclaster]

Andrea, I used the vendor voice mail. It worked! This has always been a week area for me and have always thought (after hanging up) that there must be a better way. Thanks for this great tip.

[tbcox23]

Looking forward to trying this out.