Complaint Handling "Building Empathy" Optimal Response

A complaint handling video clip from the ReadyToManage e-learning program "Building your Complaint Handling Skills," available at http://store.readytomanage.com/store/... This pair of clips (one sub-optimal and one optimal) is about trying to build empathy with the customer when handling a complaint. Read more at http://blog.readytomanage.com/complai...

Complaint Handling "Building Empathy" Sub-Optimal Response
http://youtu.be/i0Js5HJyiWU

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Link to this Complaint Handling training video!
http://youtu.be/wlmL_8GeY98

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