HP Sucks

HP Customer service is horrible. My notebook worked for 20 days. I've sent it to them 3 times for repair. It's now been broke for 6 weeks.

Update: After 8 weeks I finally connected with somebody at HP who cared. She sent me a brand new computer - even a slightly better one! Deal with HP at your own risk.

Category:

Science & Technology

Tags:

• hp
• notebook
• customer
• service
• computer

[TeenageBibliophile]

That's odd, I've had HP laptops for 4 years now. The one time I had to replace one, it was my fault. Still under warranty, and 3 days later I had a brand new laptop delivered to my house. Wonderful customer service for me. Perhaps you were rude to them? If you treat them like humans they are much more likely to help you out.

Also; Macs? loled. Look at the technical specs, $800PC>$1400 Mac

[benjidia]

@TeenageBibliophile You have to be kidding!?! I sent the computer to them for repair 3 times and 3 times it was returned NOT FIXED. Rude to them - Yea by the third time I was! The computer was less than 1 month old!

[K83b2]

Not sure if I'll be the first one commenting on this video about a still working HP laptop, but my HP laptop is almost 2.5 years old. And has no issues whatsoever. My guess is that HP (and most brands for that matter) make great products. But when there's a defective one every now and then, that's where the customer nightmares begin. Won't say anything about their customer support because I haven't had any issues yet.

[benjidia]

@K83b2 Hope you continue to have success with it! The replacement I finally got is still working!

[K83b2]

@benjidia You mean yours still working after 3 years? That's awesome! Or did you mean you got yet another replacement? My guess at that point you've switched to either a Mac or some other PC manufacture like Dell after your done with your current HP laptop?

[benjidia]

@K83b2 After 3 failed attempts at fixing the one that broke, they sent me a different one. This was after HP told me they didn't have any to send me in the US. If I wanted a different one they would have to get it from China. About 2 months without a computer later, I finally connected with a REAL person at HP who had one in her office that she sent. It didn't get a lot of use for a year because I didn't trust it, but I gave it to my college son when his 1 1/2 year old HP bit the dust.

[kvakadavaka]

DON'T BUY HP!!!

[stonecrestmovies]

HP sucks! My dad bought a HP Media Center PC in 2006, and it broke less than a year later, and he had to use an old Compaq from 2003. I had a Compaq (after HP bought them) and it sucked! Get a Lenovo, they are built to last, and they have great customer support.

[superstringer32]

you right man

as soon as i can i want to ditch this laptop

hell what other company can fix one thing then break another at the same damn time

[applesorsomething]

HP pc suck i keep losing my fking internet connection no matter wat flm...