Samsung VRT Washer Problem

I bought this new Samsung washer from "The Brick, Canada" which started malfunctioning a few hours later after installation on the first wash.
The replacement machine sent by The Brick had the same problem. According to Samsung, both machines were dropped in transit from Korea and the suspensions were broken. They replaced with a third machine. Samsung offered 3 months additional warranty for the difficulty I faced, while "The Brick" did not even bother to reply despite numerous emails to their VP. Only when Toronto Star forwarded my mail to The Brick did their legal manager contact me asking for my invoice number. From a loyal Samsung user for many years who will never touch a Samsung product again or enter The Brick store again.

Category:

Science & Technology

Tags:

• Samsung Washer WF409SNL- XAC
• The Brick

[alextilson]

Broken suspension on watching the video,

[kmmathew51]

Yes, that is correct and was acknowledged by Samsung

[mysqueeker]

well it is not a problem that samsung created so it cannot be blamed on samsung.

[kmmathew51]

Samsung did an investigation and found that both machines were dropped somehow when they were being shipped from their factory in Korea. Their National Service manager acknowledged this fact.

[Cobrajet880]

Korean made. Why are you NOT buying a North American made product like a Maytag or Whirpool? Shop Canadian made goods !

[Taxminia0311]

Let this be a lessen buy German brand such as Bosch great front loader I haven't had any issue with them yet including my dishwasher

[melonbarmonster]

@ProudfootHobbit Where I live white people, South Asians and people of all races and ethnicities smell fine and tend not to have hygene issues. What's hilarious is that you're too ignorant and uneducated to understand the concept of a high efficiency washing machine... Welcome to the world of science and technology. LOL.

[ProudfootHobbit]

It doesn't surprise me you think your clothes are getting clean when they're not, I was in Walmart the other day, there was some trailer park trash in front of me on my line that stunk of old pee pee and cigarettes, I'm sure they don't realize they smell, many people don't realize things that are apparent to others. Like when Indians or Pakistanis stink and they don't realize it or don't care.

[ProudfootHobbit]

@melonbarmonster Well if you like dirty clothes, then so be it I guess. I can't imagine washing my car with a gallon of water, so I can't imagine washing my clothes with what appears to be just enough water to moisten to clothes but not enough to get the detergent into the fibers to wash it. Samsung sent a tech out to look at it, he said it was OK, I said it was a piece of garbage, he left dissapointed. They should stick to plasma TV's and Galaxy tabs, because appliances isn't their strong area.

[melonbarmonster]

@ProudfootHobbit I just bought VRT and it's friggin great. It's high efficiency dude that's why you don't see water sloshing around and it takes 1 hour to do a load. You don't have to haul buckets of water. LOL.

[ProudfootHobbit]

I bought a new Samsung top loader, a 4.7 cu. ft. model. Piece of garbage, bought it from Best Buy about 2 months ago. It has VRT so it's super quiet, but thats the only good part. The bad parts: Doesn't load enough water, so I have to haul buckets from my sink to the washer, pause it, toss the water in, then restart it. Also, the detergent cup and softener cup will bleed out the liquid before the cycle starts, so in effect you lose all your liquid and clothes smell like a machine when it's done.

[mieleguy1999]

lol my samsung washer but mine is not a VRT one but it virates like there is no tomorow lol and i tthink it is brken now lol